What our Customers say...


Overall I was satisfied with the work done at my home. The crews clearly explained everything, they were nice and I would call them again if I ever need to.

I was really happy with everything. Mark, the water technician, was concerned, courteous, and careful with our home!

I was satisfied with everything from start to finish. The office staff and the crews were all very polite and knowledgeable. They were prompt and got things done fairly quickly.

Overall I am satisfied with the work done by SERVPRO of Cincinnati East. I was impressed with the crew that came to my home. I would call again if I need to!

I was very happy with SERVPRO of Cincinnati East. They pay close attention to the needs of their customers. As in my case, I don't live at the address of the damage and had to be called whenever the crew was arriving.

I was very happy with the cleaning. They did a great job on the furniture and other contents. I would definitely use SERVPRO again and would recommend their services.

Jamey and his crew did a great job packing up everything and moving it and then moving it back in. They were polite during the process and everything seemed to go very smoothly.

I was very satisfied with the service I received from SERVPRO of Cincinnati East. They were very professional and helpful until the job was complete.

I was very happy with SERVPRO. Hailee was very responsive and competent. Jason provided a thorough assessment and Chad provided a thorough and complete eradication and restoration! Both were outstanding.

I would definitely use this SERVPRO again! When you are stressed out, it is nice to have a company respond promptly and do their job professionally!

James is the best. He is always courteous and polite. I will always recommend him!

Everyone at the office that I dealt with was very polite and courteous throughout the duration of the job. I was satisfied with the work they did and would recommend them to others needing this type of service

Thank you for taking care of the two areas! James did such a great job cleaning the floors after the fire. I was really impressed with the work done!

Overall we are very satisfied with the work done by SERVPRO. After the roof leak, they responded quickly and got the job done right! We will definitely call them again if there is a need!

It was a pleasure working with with SERVPRO! We worked with Josh and he and his crew did a great job. They are all true, caring professionals.

When we discovered the water in the basement of the studio and called SERVPRO they responded very quickly. I was very satisfied with the way they handled everything.

The SERVPRO crews did a fine job fixing the mold issue. They explained everything they were doing and now our bedroom looks great!

I was very happy with the response by SERVPRO of Cincinnati East. The staff was very attentive to my concerns and I would recommend them to others.

I just want to thank Janet and her helpers! I was completely satified with the cleaning work that they did. I would definitely use SERVPRO again if the need ever arises!

SERVPRO did a great job cleaning the contents of my home after the smoke damage. James was very polite and helpful and I am very satisfied with the work!

Hailee was responsive and competent. Jason provided a thorough assessment and a thorough and complete eradication and restoration! Both were awesome!

The guy who came to clean our carpets yesterday was an outstanding employee...the best I have ever seen. He was friendly, polite and was just a great guy. So I want to thank SERVPRO of Cincinnati East for doing such a good job!

Ron and Alex are just exceptional members of the company. Sometimes you get companies that are just terrible to work with but everyone I have spoken with has been so great and so polite. Ron and Alex made this nightmare not so bad to deal with!

I really appreciate all the work the crews did for me. They did a fabulous job and everything is just beautiful!

All I have to say is WOW!  Ed and his son are doing a TERRIFIC job!  They have finished the dining room ceiling, and it looks better than new!  They are finishing up the basement ceiling this morning, and I am sure it will be as good as the dining room ceiling.  They are very professional, courteous, and personable.  Whatever they are getting paid is not enough!  True craftsmen, who take the utmost pride in their work!

Spencer has been great as well.  Communication has been awesome.

Great Team!

Both my son and I were very pleased with the work and the communication with Don and his patience with meeting me at my workplace to get the paper work taken care of.  He answered questions that I had.  The workers were very thorough and cleaned up the area very nicely.  I would use the company again and would recommend them to others.

The gentlemen that came in cleaned everything up and were excellent. The duct cleaning went great as well. They all did a great job!

Our estimator was wonderful. He showed up on time, which is a rarity these days. Not only is he a good person, he is well trained, well spoken, articulate, professional, and he took his time at my home. He was very patient, answered all my questions and never made me feel rushed at all.

I am absolutely happy with the service! The crews did an excellent job and their instant response was awesome. I am very impressed with their response time as well as the services throughout the process.

I was very happy with the whole process. I was very satisfied with the work and the process between Bill and Dave.

I am just so impressed with the two young men, Joe and Ron, that were out here working. They were just as nice as can be and they were extremely competent. I had nothing but confidence in them. While it was a little expensive for me, I saw what they did and it was very much worth it! Again, I just cannot emphasize enough how happy I am with your guys and even Todd was out here today and again just another fine young man.

Thanks so much for help with getting my step fixed. I really appreciate the help. I enjoyed working with the company and they did a great job!

We would like to express our thanks for the generous gift to the Alzheimer's Association. We appreciate connections to thoughtful individuals who inspire our volunteer work.

Our estimator from SERVPRO was personable, sympathetic to our horrible situation, and just so nice. He is definitely in the right profession!!

Don, the project manager is great. He really stays on top of things. He stays in contact by text all the time. He always gets back to me within 5 minutes when I contact him.

All of the people I had to deal with from the very beginning phone call to James finishing up have been super wonderful. This was a very stressful time for me and SERVPRO made it better for me. I really appreciate everyone in the company.

All I can say is "Lord Jesus another week with rain!" Even though my project was delayed because of so much rain, SERVPRO's communication was awesome! I really appreciate the communication and updates.

I am very happy with my carpet cleaning. Everything looks wonderful!

The crews did a great job. They were very efficient and polite. I am very happy with the completed work. The whole process went very well.

We are very satisfied with all the work SERVPRO did for us. Everything went smoothly from the start to finish.

Everything looks so nice on my side of the fence now. I am so happy with how fast everything was done. SERVPRO was very efficient and I am happy with the results.

Everything went great and I am very happy with the work! I also really want to thank Scott and Cassie for all their help and follow up calls.

The work looks great... Patrick was great. After everything was done he showed me everything he did and it looked great. He was so sweet! I even suggested SERVPRO to the people in my office!

The crew that worked on my home was great! Tim was just phenomenal. I could not have asked for a better person to be at my home and on my job!