Recent Posts

Faulty Plumbing is Often the Cause of Water Damage

8/13/2018 (Permalink)

Many times when water damage occurs in a home or commercial property, it is due to faulty plumbing. Those without plumbing experience may have a difficult time recognizing potential issues and then addressing these issues before they become a bigger, more expensive problem.

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

  1. Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
  2. Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
  3. Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
  4. Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
  5. Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
  6. Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
  7. Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
  8. Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Hopefully learning how to recognize potential plumbing problems and how to address the issues will help you avoid future water damage to your property. But in the unfortunate event that you do end up with a water damage disaster, SERVPRO of Cincinnati East is always here to help! CLICK HERE for Water Damage Emergency Tips!

The ABC's and SERVPRO of Cincinnati East

8/6/2018 (Permalink)

August has arrived and with August comes back-to-school time! In the spirit of the back-to-school season, we thought this would be a great time to present the ABC’s of SERVPRO and the restoration industry! Why leave the learning just for the kids?! How many of these facts did you already know?

A - Air: SERVPRO of Cincinnati East inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Cincinnati East is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Cincinnati East has the resources and expertise to give you excellent results while minimizing the disruption to your clients.

D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.

E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Cincinnati East professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

F - Fire Damage: SERVPRO of Cincinnati East has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet

G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry.

H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.

I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.

J – Job: No job is too large for SERVPRO to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.

L – Local: SERVPRO of Cincinnati East is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services. 

M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation.

N - National Network: SERVPRO of Cincinnati East is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources. 

O - Odor Removal: As experts in deodorization, SERVPRO of Cincinnati East Professionals are trained to identify and eliminate offensive odors.

P - Property Restoration: Restoring property is the first priority of SERVPRO of Cincinnati East. Customers appreciate the immediate response and should know that everything is being done to limit the damage.

Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO of Cincinnati East provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

R - Restore First: SERVPRO of Cincinnati East Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.

S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises.

U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

V – Vandalism: SERVPRO of Cincinnati East will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry.

W – Water Removal: Professionals at SERVPRO of Cincinnati East are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right.

X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage.

Y - Your Peace of Mind: The goal of SERVPRO of Cincinnati East is to restore both the customer’s property and their peace of mind through timely mitigation.

Z – oZone: SERVPRO of Cincinnati East uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

Tips to Protecting the Family from Home Fires

7/30/2018 (Permalink)

Safe Kids Worldwide is a nonprofit organization that works to keep kids safe. According to safekids.org, home fires account for nearly 90 percent of all fire-related deaths and at least one child dies in a home fire every day.

Safe Kids Worldwide offers many tips to help protect kids and families from home fires and bring awareness to actions that can be taken to prepare for and know how to act in the event of a fire. This alone, will help save lives. First and foremost, working fire alarms are critical to staying safe. Smoke alarms that are working properly should be installed on every level of the home. Efforts should be made to teach kids never to play with matches or lighters. Always store them out of the reach of children. Create and practice an escape plan. In this plan, be sure to include two ways out of every room. Teach the kids how to respond if they hear the fire alarm. Make them aware of the importance of staying low and getting out as quickly as possible.

Following these tips can be very helpful in keeping families safe in the event of a home fire. Being prepared and taking precautions before an actual fire emergency can help families know exactly what to do if they find themselves in a fire emergency situation.

CLICK HERE to learn about what to do and what not to do after a home fire.

Common Causes of Water Damage

7/16/2018 (Permalink)

There are many different causes of water damage in a home. Much of the time it is impossible to predict or prevent water damage from occurring, but just knowing the most common causes might just help!

Broken Pipes and Hoses

Burst pipes, broken water lines and cracked hoses often lead to water damage in the home. Periodically checking these can prevent a water loss before it ever happens. Maintenance is key!

Accidents

Accidents do happen! Overflowing sinks, toilets and bathtubs all commonly cause water damage in the home. And who is most guilty of this? The children! To help prevent an accident in your home, always check that faucets are turned off and make sure the kids aren’t overflowing the tub!

Sewer Back Ups

Sewer back-ups can cause a lot of nasty damage! Watch for tree roots growing into drain lines!

Basement Moisture and Leaks

Leaky foundations and moisture in the basement often result in damage as well. Dehumidifiers, waterproofing, and sump pumps can all be very helpful in warding off major water damage occurrences.

Weather

Interior water damage also occurs as a result of weather. Flash flooding happens when least expected. High winds and hail can cause roof damage. Regularly cleaning the gutters and inspecting the roof for damage can definitely help prevent a future water damage incident.

Knowing what causes most water damages in a home can definitely help with prevention. Take a look at your home for signs of potential problems. A few preventative steps today might just save you from a larger water disaster in the future!

CLICK HERE for Helpful Water Damage Emergency Tips!

Have a Safe & Happy 4th of July!

7/2/2018 (Permalink)

This time of year everyone talks about the risk of fires from the careless use of fireworks. What some fireworks fans fail to take into consideration is how the weather can affect fireworks and create a potentially dangerous situation.

For example, if a storm is approaching or it is just an unusually windy day, an unexpected wind gust can affect the direction of the smoke, sparks and fallout while setting off fireworks or using sparklers. Hot embers or smoke can be blown into spectators or other areas, increasing the risk of fires or fire-related injuries. So it is very important to be aware of the direction of the wind and use extreme caution when lighting and using fireworks.

Another weather related situation to be aware of is whether or not the area has been experiencing a drought. A drought leaves the ground dry and more susceptible to fire and burning. So it is important to know the condition of the fallout area in order to lessen the risk of a fire igniting.

So this year, when planning your fireworks celebrations, make sure to take the weather into consideration! Listen to weather reports and plan ahead if storms or high winds are predicted in your area. Be aware of the ground conditions where fallout occurs and be prepared to react quickly in the event of a mishap. And always remember that SERVPRO of Cincinnati East is always available for emergency service after fire damage…We are only a phone call away! (513) 575-4113 CLICK HERE to learn more. Happy Independence Day from your friends at SERVPRO of Cincinnati East!!

We have an opportunity for Ohio or Kentucky CE Credits!

6/18/2018 (Permalink)

We are hosting an upcoming Greater Cincinnati Insurance Board Continuing Education course on July 10th, 2018. The class will be held from 8:30am to 11:30am at our office located in Covington, Kentucky. (1001 Madison Avenue, Covington, Kentucky 41011) The title of the course is “Analyzing Commercial Property Rates with George Best, CSP, ARM. The presentation is designed to provide agents, brokers, and company representatives a detailed explanation of the Insurance Services Office (ISO) Commercial Fire ratings using the Specific Commercial Property Evaluation Schedule (SCOPES) of the ISO. Upon completion of the course, attendees should be able to review and analyze a rating survey in order to suggest rate improvement. This course is approved for 3 credit hours in Kentucky and Ohio. CLICK HERE for more information and to register!

After the flood…Can the carpet be saved?

6/4/2018 (Permalink)

When a homeowner is faced with a water damage situation in his home, he often wonders if the carpet and padding can be saved. When SERVPRO of Cincinnati East is called for water restoration services, there are factors that the water technicians consider to help determine if the carpet and padding is salvageable.

Upon arriving to the site, the technicians will identify the category and classification of the water damage to ensure that the property is restored following industry guidelines. The level of contamination of the water helps determine whether or not the carpeting and padding can be saved.

There are three categories or classifications for floodwaters: Category 1, Category 2, and Category 3.

Category 1 is considered to be clean, non-contaminated water. It may come from overflowing tubs, leaky faucets, or broken pipes. In most instances of category 1 floodwater, the carpets and padding can be dried and restored.

Category 2 floodwater is classified as gray water. It is considered dirty water and it may result from malfunctioning washing machines or dishwashers for example. If the carpet has been wet for less than 48 hours, it can sometimes be restored. However, for category 2 floodwater, the padding is usually replaced.

Category 3 floodwater or black water is considered hazardous because it contains dangerous contaminants. Black water can come from instances like sewage backups and toilet overflows. In cases of black water floods, the carpeting and padding should be removed, disposed of and replaced.

The SERVPRO of Cincinnati East technicians are experts in water restoration. They have the knowledge and expertise to inspect any situation and make professional decisions as to the appropriate restoration process to use.

If you are facing water damage in your home, call us today! (513)575-4113!

SERVPRO of Cincinnati East is Here to Help after Storm Damage!

5/21/2018 (Permalink)

Extreme weather is when a weather event in an area is significantly different from the usual weather in that area. While those living in Ohio do not frequently experience severe weather conditions, there are a few times that weather does become an issue. Droughts, floods, tornadoes, and snow storms are all extreme weather events that can affect our area.

Droughts occur about once every 10 years in the Ohio area. When they occur, these severe dry spells pose significant problems for our area farmers.

Flooding is most frequent here in the winter and spring seasons and affects areas that are normally dry. The many rivers and streams make us susceptible to flooding when we are faced with intense or prolonged heavy rain.

Tornadoes occur in all parts of the world and at any time of day or year. But they are most common in the Midwest during spring and summer afternoons and evenings. Depending on the severity, tornadoes can cause devastating damage to cities, businesses and homes.

Six or more inches of snowfall in a single day constitutes heavy snow in Ohio. This occurs several times a year in northern parts of Ohio but much less frequently in other areas of the state and into Kentucky. Extreme snowfall can cause damage to homes by collapsing roofs. Gusting winds that accompany blizzards also pose a threat to homes and business.

SERVPRO of Cincinnati East is always prepared and ready to help during disasters that result from extreme weather conditions. We respond immediately to flood and storm damage emergencies and we have the training and expertise to restore your property back to pre-storm condition. So if you find yourself in a disaster situation after an extreme weather event, be sure to give us a call! We are here to help!

SERVPRO of Cincinnati East - (513)575-4113

Helpful Tips to Minimize Hail Damage

5/7/2018 (Permalink)

Hail is a form of solid precipitation that consists of balls of ice called hailstone and occurs during severe storms. According to the National Storm Damage Center, hail causes approximately $1 billion in damages per year in the United States to homes, buildings, cars, and crops.

Types of Hail Damage

Roof Damage – When hail storms hit, the most common damage to homes and buildings is to the roof. When the roof damage goes undetected or unrepaired, more damage can occur to the home or building as water leaks through the roof and into the walls.

Window and Siding Damage – Often high winds accompany hailstorms causing the hail to fall at angles. When this happens, windows and siding can crack which also leads to the threat for additional water damage to the home.

Automobile Damage – The glass, plastic and metal surfaces of vehicles are particularly susceptible to damage from hail. Dents in the metal or cracks in the windshield glass are common occurrences in hailstorms.

Steps to Minimize Hail Damage

There are a few steps that one can take to minimize hail damage.

Close Curtains or Blinds – Closing the window treatments can help prevent the wind from blowing broken glass into the interior of the building.

Park in Garage – To protect vehicles, park inside a garage or under a carport.

New Roof – If replacing your roof, consider using impact-resistant materials to help avoid future hail damage.

Hailstorms can be extremely destructive to commercial or residential buildings, especially roofs. If you are caught in a hailstorm and suspect that you have damage, SERVPRO of Cincinnati East provides 24 hour emergency restoration services including board ups and roof tarps. We respond quickly to prevent further damage to your property!

Just call SERVPRO of Cincinnati East...(513)575-4113

SERVPRO...Where It All Began

4/23/2018 (Permalink)

Did you know that SERVPRO began in 1967 as a painting business in Sacramento, California? Yep, Ted and Doris Isaacson first launched SERVPRO as a painting business! However, having a background in cleaning and restoration, they soon transformed the company into the cleanup and restoration industry, selling its first franchise in 1969.

SERVPRO continued to thrive and in 1979, acquired 175 franchises from the Bristol-Myers Domesticare Division. And in 1988, the SERVPRO headquarters moved from Sacramento to Gallatin, Tennessee. At this time, there were 647 SERVPRO franchises.

SERVPRO continued its impressive growth throughout the years, and in the year 2000, sold its 1000th franchise. In 2005, in order to provide more room for expansion, SERVPRO moved its headquarters to an impressive 140,000 square foot, state-of-the-art facility in Gallatin, Tennessee.

Today, more than 1700 franchises are operating nationwide and SERVPRO continues to grow, with the goal of becoming the premier cleaning and restoration company in the world.