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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO of Cincinnati East Uses Environmentally Friendly Cleaning Products

9/24/2018 (Permalink)

SERVPRO of Cincinnati East is proud to be a part of the EPA’s Design for Environment (EPA/DFE) initiative! This initiative is designed to encourage the use of environmentally friendly or “Green” Cleaning products for all cleaning tasks, thus making our environment a safer place to live!

The SERVPRO of Cincinnati East cleaning technicians use a Green Clean product for carpet and upholstery cleaning, all surface cleaning and window cleaning. The Carpet and Upholstery cleaner is a “one product does all” cleaner. The All-Surface cleaner is designed for any surface that can be wiped or mopped such as walls, ceilings, countertops, floors, etc. And the Window Cleaner is an environmentally friendly alternative to traditional glass cleaner. These cleaning products are all safe and non-toxic.

SERVPRO of Cincinnati East understands the potential harm to the environment that harsh cleaning chemicals can cause. We are always looking for ways to reduce these effects and improve our cleaning processes for the betterment of the environment!

Why Insurance Agents and Adjusters Choose SERVPRO of Cincinnati East

9/18/2018 (Permalink)

With years of experience in the property restoration industry, we understand that the job of the insurance agent is to keep claim costs down while still providing the best service for the insured and we are well qualified to help!

  • Our first priority is restoring the property as quickly as possible. The customer will appreciate our immediate response and the agent will know that this quick response helps limit the damage and restoration costs.
  • The SERVPRO of Cincinnati East rule is always restore when possible and replace only when necessary. Restoring property is always less costly than replacing.
  • Our staff can provide an itemized loss inventory, complete with pictures of important items.
  • We can provide accurate information quickly because we use an electronic system for each project that provides online access to all job files.
  • Our technicians are thoroughly trained to ensure that customers receive the best service possible.

The job of SERVPRO of Cincinnati East is to reassure the customer, provide excellent service and communicate with the insurance agents and adjusters quickly. We work together with the agents to provide quick and effective property restoration and make it “Like it never even happened.”

SERVPRO of Cincinnati East Supports the Local Community

9/10/2018 (Permalink)

SERVPRO of Cincinnati East believes in giving back to the community whenever possible. For example, our team was recognized by the Board of Education of a local school district after donating labor and materials for water restoration after a water damage event at the high school building. We were honored to be recognized and congratulated by the Board at their monthly meeting. They were very grateful for the donation because “this kind act helps to free-up monies that would have been spent on this repair, to use elsewhere to better serve the students in the district.”

SERVPRO of Cincinnati East strives to have a positive presence in the community and is happy to have had the opportunity to help the students in the school district. We value our community and are proud to support the schools and students in our area!

Happy Labor Day from SERVPRO of Cincinnati East!

9/3/2018 (Permalink)

Today we honor the achievements of the labor movement and the strength of American workers! Some also celebrate Labor Day as the official end of summer, the start of fall, or the final day to wear white. But whatever angle you take for your celebration, we want you to have a safe and happy holiday!

Be sure to practice safety tips with outdoor grilling or fire pits. Keep the grill or open flames a safe distance from anything that can catch fire. And always keep the children and pets away from the hot fire. Have a fire extinguisher available should an accident happen!

If you are traveling somewhere to celebrate, remember no drinking and driving! Keep an emergency supply kit or a first aid kit in your car. And always buckle up!

And don’t forget to follow safety guidelines in the swimming pool! Be aware of the weather conditions, keep an eye on the children, and always swim with a buddy!

Enjoy the holiday and remember we are always available 24 hours a day if you find yourself in need of emergency service!

SERVPRO of Cincinnati East (513) 575-4113

Expect Professional Service from the SERVPRO of Cincinnati East Technicians

8/30/2018 (Permalink)

Being in the field service industry, we understand that our technicians, visiting the home or business property of our customers, are often our company’s first impression to our customers. And we all know that we only get one chance at making a good first impression!

That is why at SERVPRO of Cincinnati East we place very high expectations on our technicians. We want them to take pride in their work, their appearance and the relationships that they build with our customers.

What to Expect from a SERVPRO of Cincinnati East Crew Member

When you contact SERVPRO of Cincinnati East for water, fire or mold restoration services, our technicians will arrive promptly to begin service. They will be dressed professionally in SERVPRO branded gear and will be driving our SERVPRO branded vehicles. They will have open lines of communication, letting you know when to expect them and how long they estimate your project will take to complete. They will clearly explain the restoration process and answer any questions you may have regarding the process. And upon project completion, they will make sure that you are satisfied with the results and ask for any recommendations as to how they can improve their service for future customers. We are always striving to improve!

So when you contact SERVPRO of Cincinnati East, you can relax knowing that great customer service is our top priority! We value our customers and our hope is to always make every impression a great one!

A SERVPRO Emergency Ready Profile Can Help Save Your Business!

8/27/2018 (Permalink)

Studies show that after experiencing a disaster like a fire, tornado, or flood, many businesses never reopen or if they do survive, will shut down within 2 years following the disaster. As a business owner or manager, pre-planning ensures that emergency resources are available to you when you need them. This is why it is essential to have an emergency response plan and partner in place. Our professionals at SERVPRO of Cincinnati East can help you put an emergency plan in place that will help protect your business from disaster.

With the SERVPRO Emergency Ready Plan, SERVPRO of Cincinnati East becomes an important part of your disaster response plan by meeting with building administrators to collect site-specific information to ensure readiness should disaster strike. This information includes building layout, electrical, equipment and water protocols, etc.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

CLICK HERE to learn more about the SERVPRO Emergency READY Profile!

September is National Preparedness Month!

8/24/2018 (Permalink)

The month of September, also recognized as National Preparedness Month, is right around the corner! Different types of disasters and emergencies happen throughout the year in homes, businesses and communities and the goal of acknowledging National Preparedness Month is to remind everyone to take steps to be better prepared for them.

There are many suggested ways to prepare for a disaster or an emergency event. For example, home and business owners can install smoke alarms and carbon monoxide detectors and practice fire escape plans or tornado drills with their families or employees. They can put together an emergency kit and learn basic life-saving skills like CPR and first-aid. Schools and businesses can develop an Emergency Ready Profile (ERP). In the event of a disaster, this profile will help minimize business interruption by having an immediate plan of action already in place. (CLICK HERE to learn more about developing an ERP with SERVPRO.) Learning the evacuation routes for the area and reviewing insurance policies are also ways to prepare. Setting up an emergency savings account is also helpful because the unexpected expense of a disaster can be devastating.

Disaster preparedness can seem overwhelming at times. These are just highlights of some of the suggestions of ways to prepare. More helpful information can be found with resources like the ready.gov and fema.gov websites. While you may not be able to take every suggestion, doing even a few can help!

Continuing Education Course Opportunity

8/17/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Insuring Personal Assets with Craig Archer, CIC.” This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on August 28th, 2018 from 8:30am to 3:30pm.

This course will bring awareness to participants of coverage gaps in personal lines policies. It will discuss both the homeowners policy and the auto coverages. The goal is to help those in attendance understand the coverage and lack of coverage in special situations. Topics include: definitions, homeowners coverage limitations, special limits of liability, seasonal homes, and more.

This course is approved for 6 hours in Kentucky and Ohio.

CLICK HERE for more information and to register!

Faulty Plumbing is Often the Cause of Water Damage

8/13/2018 (Permalink)

Many times when water damage occurs in a home or commercial property, it is due to faulty plumbing. Those without plumbing experience may have a difficult time recognizing potential issues and then addressing these issues before they become a bigger, more expensive problem.

According to thecleanplumbers.com, there are eight common causes of plumbing leaks that can lead to water damage to a property.

  1. Advanced Corrosion – Over an extended period of time, corrosion can damage pipes and create holes where water can escape. This is a more common issue in piping that was installed over 30 years ago.
  2. Degraded Seals – In order to keep connections watertight, rubber seals are used wherever the pipes are connected to the fixtures. Over time, these seals can degrade and crack, allowing water to seep out and eventually cause damage.
  3. Excess Water Pressure – Water pressure that is too high can actually damage the inside of the plumbing pipes and create a risk for leaks. If the pressure is extremely high, it can even cause the pipes to burst.
  4. Fixture Cracks – Sometimes the actual faucet or pipe that connects directly to it can crack and cause a water leak. This usually happens due to impact. One area that this is common is under the sink. When items are stored under the sink, the pipes are often repeatedly bumped and can eventually lead to pipe damage and water leaks.
  5. Incorrect Pipe Laying – Plumbing should be handled by knowledgeable professionals. It is very important that pipes and connectors are laid properly because small mistakes that at first may not be noticeable can cause massive water damage later.
  6. Pipe Joint Damage – The bends or joints where the water is redirected through the pipes are curved connectors that attach to the straight pipes on either side. Extreme temperatures and water pressure can damage these joints and lead to water damage.
  7. Shifted Connections – Over time, homes can shift and therefore, so can the pipes inside. If the shifts are too much, the pipe connections can break and water damage occurs.
  8. Untreated Clogs – It seems obvious how clogged drains can lead to backups and water damage. But how the clogs are treated can also cause pipe damage. Chemical drain cleaners are often used to unclog drains. At times these chemicals do not remove the entire clog which causes the harmful chemicals to be trapped in one spot in the pipe system. The chemicals can then eat away at the pipe, eventually causing damage and a water leak. It is safer to treat clogs with a plumbing snake or hydro-jetting.

Hopefully learning how to recognize potential plumbing problems and how to address the issues will help you avoid future water damage to your property. But in the unfortunate event that you do end up with a water damage disaster, SERVPRO of Cincinnati East is always here to help! CLICK HERE for Water Damage Emergency Tips!

The ABC's and SERVPRO of Cincinnati East

8/6/2018 (Permalink)

August has arrived and with August comes back-to-school time! In the spirit of the back-to-school season, we thought this would be a great time to present the ABC’s of SERVPRO and the restoration industry! Why leave the learning just for the kids?! How many of these facts did you already know?

A - Air: SERVPRO of Cincinnati East inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Cincinnati East is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Cincinnati East has the resources and expertise to give you excellent results while minimizing the disruption to your clients.

D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.

E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Cincinnati East professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

F - Fire Damage: SERVPRO of Cincinnati East has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet

G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry.

H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.

I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.

J – Job: No job is too large for SERVPRO to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.

L – Local: SERVPRO of Cincinnati East is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services. 

M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation.

N - National Network: SERVPRO of Cincinnati East is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources. 

O - Odor Removal: As experts in deodorization, SERVPRO of Cincinnati East Professionals are trained to identify and eliminate offensive odors.

P - Property Restoration: Restoring property is the first priority of SERVPRO of Cincinnati East. Customers appreciate the immediate response and should know that everything is being done to limit the damage.

Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO of Cincinnati East provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

R - Restore First: SERVPRO of Cincinnati East Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.

S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises.

U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.

V – Vandalism: SERVPRO of Cincinnati East will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry.

W – Water Removal: Professionals at SERVPRO of Cincinnati East are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right.

X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage.

Y - Your Peace of Mind: The goal of SERVPRO of Cincinnati East is to restore both the customer’s property and their peace of mind through timely mitigation.

Z – oZone: SERVPRO of Cincinnati East uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

Tips to Protecting the Family from Home Fires

7/30/2018 (Permalink)

Safe Kids Worldwide is a nonprofit organization that works to keep kids safe. According to safekids.org, home fires account for nearly 90 percent of all fire-related deaths and at least one child dies in a home fire every day.

Safe Kids Worldwide offers many tips to help protect kids and families from home fires and bring awareness to actions that can be taken to prepare for and know how to act in the event of a fire. This alone, will help save lives. First and foremost, working fire alarms are critical to staying safe. Smoke alarms that are working properly should be installed on every level of the home. Efforts should be made to teach kids never to play with matches or lighters. Always store them out of the reach of children. Create and practice an escape plan. In this plan, be sure to include two ways out of every room. Teach the kids how to respond if they hear the fire alarm. Make them aware of the importance of staying low and getting out as quickly as possible.

Following these tips can be very helpful in keeping families safe in the event of a home fire. Being prepared and taking precautions before an actual fire emergency can help families know exactly what to do if they find themselves in a fire emergency situation.

CLICK HERE to learn about what to do and what not to do after a home fire.

Common Causes of Water Damage

7/16/2018 (Permalink)

There are many different causes of water damage in a home. Much of the time it is impossible to predict or prevent water damage from occurring, but just knowing the most common causes might just help!

Broken Pipes and Hoses

Burst pipes, broken water lines and cracked hoses often lead to water damage in the home. Periodically checking these can prevent a water loss before it ever happens. Maintenance is key!

Accidents

Accidents do happen! Overflowing sinks, toilets and bathtubs all commonly cause water damage in the home. And who is most guilty of this? The children! To help prevent an accident in your home, always check that faucets are turned off and make sure the kids aren’t overflowing the tub!

Sewer Back Ups

Sewer back-ups can cause a lot of nasty damage! Watch for tree roots growing into drain lines!

Basement Moisture and Leaks

Leaky foundations and moisture in the basement often result in damage as well. Dehumidifiers, waterproofing, and sump pumps can all be very helpful in warding off major water damage occurrences.

Weather

Interior water damage also occurs as a result of weather. Flash flooding happens when least expected. High winds and hail can cause roof damage. Regularly cleaning the gutters and inspecting the roof for damage can definitely help prevent a future water damage incident.

Knowing what causes most water damages in a home can definitely help with prevention. Take a look at your home for signs of potential problems. A few preventative steps today might just save you from a larger water disaster in the future!

CLICK HERE for Helpful Water Damage Emergency Tips!

Have a Safe & Happy 4th of July!

7/2/2018 (Permalink)

This time of year everyone talks about the risk of fires from the careless use of fireworks. What some fireworks fans fail to take into consideration is how the weather can affect fireworks and create a potentially dangerous situation.

For example, if a storm is approaching or it is just an unusually windy day, an unexpected wind gust can affect the direction of the smoke, sparks and fallout while setting off fireworks or using sparklers. Hot embers or smoke can be blown into spectators or other areas, increasing the risk of fires or fire-related injuries. So it is very important to be aware of the direction of the wind and use extreme caution when lighting and using fireworks.

Another weather related situation to be aware of is whether or not the area has been experiencing a drought. A drought leaves the ground dry and more susceptible to fire and burning. So it is important to know the condition of the fallout area in order to lessen the risk of a fire igniting.

So this year, when planning your fireworks celebrations, make sure to take the weather into consideration! Listen to weather reports and plan ahead if storms or high winds are predicted in your area. Be aware of the ground conditions where fallout occurs and be prepared to react quickly in the event of a mishap. And always remember that SERVPRO of Cincinnati East is always available for emergency service after fire damage…We are only a phone call away! (513) 575-4113 CLICK HERE to learn more. Happy Independence Day from your friends at SERVPRO of Cincinnati East!!

We have an opportunity for Ohio or Kentucky CE Credits!

6/18/2018 (Permalink)

We are hosting an upcoming Greater Cincinnati Insurance Board Continuing Education course on July 10th, 2018. The class will be held from 8:30am to 11:30am at our office located in Covington, Kentucky. (1001 Madison Avenue, Covington, Kentucky 41011) The title of the course is “Analyzing Commercial Property Rates with George Best, CSP, ARM. The presentation is designed to provide agents, brokers, and company representatives a detailed explanation of the Insurance Services Office (ISO) Commercial Fire ratings using the Specific Commercial Property Evaluation Schedule (SCOPES) of the ISO. Upon completion of the course, attendees should be able to review and analyze a rating survey in order to suggest rate improvement. This course is approved for 3 credit hours in Kentucky and Ohio. CLICK HERE for more information and to register!

After the flood…Can the carpet be saved?

6/4/2018 (Permalink)

When a homeowner is faced with a water damage situation in his home, he often wonders if the carpet and padding can be saved. When SERVPRO of Cincinnati East is called for water restoration services, there are factors that the water technicians consider to help determine if the carpet and padding is salvageable.

Upon arriving to the site, the technicians will identify the category and classification of the water damage to ensure that the property is restored following industry guidelines. The level of contamination of the water helps determine whether or not the carpeting and padding can be saved.

There are three categories or classifications for floodwaters: Category 1, Category 2, and Category 3.

Category 1 is considered to be clean, non-contaminated water. It may come from overflowing tubs, leaky faucets, or broken pipes. In most instances of category 1 floodwater, the carpets and padding can be dried and restored.

Category 2 floodwater is classified as gray water. It is considered dirty water and it may result from malfunctioning washing machines or dishwashers for example. If the carpet has been wet for less than 48 hours, it can sometimes be restored. However, for category 2 floodwater, the padding is usually replaced.

Category 3 floodwater or black water is considered hazardous because it contains dangerous contaminants. Black water can come from instances like sewage backups and toilet overflows. In cases of black water floods, the carpeting and padding should be removed, disposed of and replaced.

The SERVPRO of Cincinnati East technicians are experts in water restoration. They have the knowledge and expertise to inspect any situation and make professional decisions as to the appropriate restoration process to use.

If you are facing water damage in your home, call us today! (513)575-4113!

SERVPRO of Cincinnati East is Here to Help after Storm Damage!

5/21/2018 (Permalink)

Extreme weather is when a weather event in an area is significantly different from the usual weather in that area. While those living in Ohio do not frequently experience severe weather conditions, there are a few times that weather does become an issue. Droughts, floods, tornadoes, and snow storms are all extreme weather events that can affect our area.

Droughts occur about once every 10 years in the Ohio area. When they occur, these severe dry spells pose significant problems for our area farmers.

Flooding is most frequent here in the winter and spring seasons and affects areas that are normally dry. The many rivers and streams make us susceptible to flooding when we are faced with intense or prolonged heavy rain.

Tornadoes occur in all parts of the world and at any time of day or year. But they are most common in the Midwest during spring and summer afternoons and evenings. Depending on the severity, tornadoes can cause devastating damage to cities, businesses and homes.

Six or more inches of snowfall in a single day constitutes heavy snow in Ohio. This occurs several times a year in northern parts of Ohio but much less frequently in other areas of the state and into Kentucky. Extreme snowfall can cause damage to homes by collapsing roofs. Gusting winds that accompany blizzards also pose a threat to homes and business.

SERVPRO of Cincinnati East is always prepared and ready to help during disasters that result from extreme weather conditions. We respond immediately to flood and storm damage emergencies and we have the training and expertise to restore your property back to pre-storm condition. So if you find yourself in a disaster situation after an extreme weather event, be sure to give us a call! We are here to help!

SERVPRO of Cincinnati East - (513)575-4113

Helpful Tips to Minimize Hail Damage

5/7/2018 (Permalink)

Hail is a form of solid precipitation that consists of balls of ice called hailstone and occurs during severe storms. According to the National Storm Damage Center, hail causes approximately $1 billion in damages per year in the United States to homes, buildings, cars, and crops.

Types of Hail Damage

Roof Damage – When hail storms hit, the most common damage to homes and buildings is to the roof. When the roof damage goes undetected or unrepaired, more damage can occur to the home or building as water leaks through the roof and into the walls.

Window and Siding Damage – Often high winds accompany hailstorms causing the hail to fall at angles. When this happens, windows and siding can crack which also leads to the threat for additional water damage to the home.

Automobile Damage – The glass, plastic and metal surfaces of vehicles are particularly susceptible to damage from hail. Dents in the metal or cracks in the windshield glass are common occurrences in hailstorms.

Steps to Minimize Hail Damage

There are a few steps that one can take to minimize hail damage.

Close Curtains or Blinds – Closing the window treatments can help prevent the wind from blowing broken glass into the interior of the building.

Park in Garage – To protect vehicles, park inside a garage or under a carport.

New Roof – If replacing your roof, consider using impact-resistant materials to help avoid future hail damage.

Hailstorms can be extremely destructive to commercial or residential buildings, especially roofs. If you are caught in a hailstorm and suspect that you have damage, SERVPRO of Cincinnati East provides 24 hour emergency restoration services including board ups and roof tarps. We respond quickly to prevent further damage to your property!

Just call SERVPRO of Cincinnati East...(513)575-4113

SERVPRO...Where It All Began

4/23/2018 (Permalink)

Did you know that SERVPRO began in 1967 as a painting business in Sacramento, California? Yep, Ted and Doris Isaacson first launched SERVPRO as a painting business! However, having a background in cleaning and restoration, they soon transformed the company into the cleanup and restoration industry, selling its first franchise in 1969.

SERVPRO continued to thrive and in 1979, acquired 175 franchises from the Bristol-Myers Domesticare Division. And in 1988, the SERVPRO headquarters moved from Sacramento to Gallatin, Tennessee. At this time, there were 647 SERVPRO franchises.

SERVPRO continued its impressive growth throughout the years, and in the year 2000, sold its 1000th franchise. In 2005, in order to provide more room for expansion, SERVPRO moved its headquarters to an impressive 140,000 square foot, state-of-the-art facility in Gallatin, Tennessee.

Today, more than 1700 franchises are operating nationwide and SERVPRO continues to grow, with the goal of becoming the premier cleaning and restoration company in the world.

Mold: Our Process to Restoration

4/9/2018 (Permalink)

When a home suffers a water damage event, a mold problem can arise and spread quickly throughout the home. The SERVPRO of Cincinnati East technicians are professionals in the mold remediation process and have been trained to properly resolve mold infestation. Special equipment and processes are used to handle the problem.

The Process:

  1. Contact SERVPRO of Cincinnati East at (513)575-4113: Upon receiving your call, we will collect information from you to determine what is needed to handle your project.
  2. Inspection and Assessment: Our technicians will inspect the property using professional detection equipment to determine mold and moisture levels.
  3. Mold Containment: Our technicians will use different containment procedures to prevent the mold from spreading.
  4. Air Filtration: Specialized equipment is used to capture mold spores from the air and prevent the mold from spreading during the remediation process.
  5. Removing Mold and Mold-Infested Materials: In some instances, it is necessary to remove mold-infested materials, like drywall or flooring, from the home. Anti-microbial agents are used to eliminate and prevent mold growth
  6. Cleaning Contents and Belongings: Our technicians thoroughly clean and sanitize the contents in the home affected by mold.
  7. Restoration: The structure and contents of the home may require repairs to return the property to preloss condition.

Mold damage is better handled by professionals that have the training and expertise to effectively handle the situation. If you suspect you have mold in your home or property, take the first step in the remediation process by giving us a call today!

SERVPRO of Cincinnati East (513)575-4113

Sprinkler Systems in Commercial Buildings are Important to Improve Fire Safety

3/26/2018 (Permalink)

Fire is a major concern for business owners. Commercial fires can lead to injury or death of employees, damaged merchandise and equipment, lost records, and quite possibly, the permanent closure of the business.

Sprinkler systems in commercial building are one factor that improves fire safety in the workplace. Commercial buildings of all kinds should be equipped with a sprinkler system.

But how does a business owner know the sprinkler system requirements for his building? Fireline.com conveniently outlines sprinkler system requirements on their website.

According to the website, some of the requirements of the National Fire Protection Association for commercial sprinkler systems include:

  • Buildings more than 55 feet high must have sprinkler systems.
  • Any new building with a fire area of more than 5000 square feet must have sprinklers.
  • Fire pumps should be installed to increase the amount of pressure in a single sprinkler system.
  • Fire pumps should be housed in a separate building whenever possible.
  • Water supply control valves should be accessible for easy operation.

This is just a brief outline of some of the commercial sprinkler system requirements. For a more detailed explanation, visit the Fireline website at http://www.fireline.com/blog/fire-sprinkler-requirements-for-commercial-buildings/.

Keep your business safe!

Mold and Its Many Colors...

3/12/2018 (Permalink)

When many people think of mold, they think of it as being black in color. But mold actually comes in a variety of different colors including white, green, yellow and even pink!

While many fear that black mold is toxic, white mold does not usually cause the same concerns. It can be found on about any type of surface. Attics, basement walls and exposed dirt in crawlspaces are all common areas where white mold can be found. It also can appear on food as it is going bad.

Green mold is very common and prefers cool to moderate environments. Due to this, it is commonly found on rotting refrigerated foods and breads.

Yellow mold can be very bright in color and is usually easy to spot. According to moldguide.net, this variety of mold can be dangerous. It should not be touched or inhaled and it should be removed as soon as possible.

Pink mold often develops on shower floors and the bottom of shower curtains because it thrives in moisture-rich environments. It is difficult to completely prevent pink mold in the bathroom and usually requires continual maintenance to control the issue.

Although mold comes in a variety of colors, all thrive in similar, moist environments. To control or prevent mold, be sure to ventilate damp areas and monitor pipes and other areas susceptible to leaking! If you suspect a mold issue at your property, call SERVPRO of Cincinnati East. We are experts in mold testing and remediation!

(513) 575-4113

How do you fight stress at work?

2/26/2018 (Permalink)

A fidget spinner is a small gadget with ball-bearings that the user can rotate or spin between his finger and thumb. They are being marketed as the modern version of the stress ball, used to relieve anxiety and promote productivity.

How Are They Believed To Work?

Some believe that using the fidget spinner occupies parts of the brain that otherwise would distract the rest of the brain with random thoughts interfering with decision making and productivity. Others believe that body movements are actually part of the thinking process much like doodling or tapping a pen.

The Must-Have Office Toy

According to Forbes, fidget spinners are the must-have office toy of 2017. So for you or that co-worker or cubicle neighbor that constantly pen-clicks, desk-drums or nail bites, maybe pitch the stress ball and try upgrading to a fidget spinner!

What Do You Think? Would a fidget spinner increase productivity at your office?

What I've Learned Working for SERVPRO of Cincinnati East

2/12/2018 (Permalink)

From the perspective of Cassie Kohrs – Administrative Assistant, SERVPRO of Cincinnati East

When you think of buying a new home what do you envision? When I was younger I dreamed of the perfect basement where I could host parties and my future kids could play. I wanted to be able to walk out of my basement and right into my backyard. What I didn’t think of though, are the disasters that can happen that may make my picturesque home an expensive project to fix! As an administrative assistant at SERVPRO of Cincinnati East, answering customer calls day after day, I have learned a few things! While I don’t own a home yet, I definitely hope to in the future. That is why I am thankful to this industry for teaching me what to look out for when I finally get to buy that dream home.

            One of the very first things I noticed when I started working for SERVPRO of Cincinnati East is a trend of storm damage to basements. When Cincinnati gets hit with heavy storms the most common place we clean up is the basement. We see damage all the time from sump pump failures, sewage backups, water flooding in from window wells, and underneath doors. Many times these basements are finished and we have to tear out carpet, padding, and drywall. These are often expensive to clean up and then put back together and in some cases the damage isn’t even covered by insurance. It didn’t take long for me to become disillusioned from that perfect finished basement! That however, doesn’t mean that this has to become wasted space.

            Basements, even if unfinished can be a great place for many things. For instance, a basement makes the perfect laundry room. Growing up I didn’t have a finished basement but my dad built a great table that made the ideal work bench for folding laundry. A work bench like this could also be perfect as a crafting or tool table. Unfinished basement space can also be utilized as storage. But I have learned to make sure that items stored on the ground should always be in a deep plastic container so that, in the unfortunate event of a flood, the stored items are safer from water. Another good idea is to store the contents on racks that are at least a foot or two off the ground. And as an extra precaution, I would advise placing these in waterproof containers as well to help prevent water damage. This is especially essential if you are storing important papers, or family photos.

            I personally am not disappointed that I won’t have a big fancy finished basement someday. I am perfectly happy to adjust that part of my future home. (It just means that I get to claim that as my crafting room!) I also don’t want to discourage others from having a finished basement. These are very nice spaces if you are willing to risk the possibility of flooding. However, I will say that if you have a finished basement or are interested in having one in the future, talk with your insurance company and find out what kind of coverage you have and what coverage is available. Also, make sure that you are prepared for this situation by keeping the SERVPRO of Cincinnati East phone number handy. We are always here to help!

SERVPRO of Cincinnati East Teams Up to Bring Fire Safety Awareness

1/29/2018 (Permalink)

The staff at SERVPRO of Cincinnati East welcomes any opportunity to give back to the community and bring awareness to fire safety. Recently, we were thrilled to participate in a community event for the residents of Forest Park, Ohio. Teaming up with the City of Forest Park Fire Department, the Home Depot of Forest Park, the City of Forest Park and Bryant Hartke Construction, we helped provide a day of fun activities including “touch a fire truck”, “touch a helicopter”, a mobile smoke house, fire demonstrations, craft making, chili tasting contests, and a grill-out. All the activities were meant to promote fire safety in an enjoyable and engaging way. Our staff provided food and drinks for the event and had a fantastic time grilling hot dogs, serving food and drinks and interacting with the community!

The Message of Martin Luther King, Jr. Stands the Test of Time!

1/16/2018 (Permalink)

Martin Luther King, Jr. was an influential civil rights leader who believed in the power of words and peaceful demonstrations to portray his ideas and beliefs. Each year, on the third Monday of January, we celebrate his life and achievements. While the message of Martin Luther King was mainly about equality and civil rights, there is so much more that can be taken from his examples. He believed very strongly in what he preached, but he never resorted to violence in order to portray his messages. As a matter of fact, he strongly discouraged any forms of violent protesting. Instead, he promoted peace and love for all mankind, using powerful speeches to portray his ideas. In the difficult times that our country has been experiencing lately, this may be one of the most important lessons that we can learn from Martin Luther King. Whatever our cause may be, violence is never the best way to get the support and results we desire. So today let’s remember the words of Martin Luther King, “Nonviolence is the answer to the crucial political and moral questions of our time; the need for mankind to overcome oppression and violence without resorting to oppression and violence. Mankind must evolve for all human conflict a method which rejects revenge, aggression, and retaliation. The foundation of such a method is love.” These words definitely stand the test of time.

Happy New Year from SERVPRO of Cincinnati East!!

1/1/2018 (Permalink)

Well, it is New Year’s Day and many will make resolutions for 2018 with aspirations of living a healthier lifestyle, losing weight, dropping a bad habit or being more organized. One important resolution to add to the list that could actually save lives in 2018 is to commit to getting prepared for emergencies.

Families and businesses need to have a plan in place just in case a disaster like a storm, fire or flood occurs. The American Red Cross offers a few steps to prepare your family or business in the case of an emergency.

First of all, put together an emergency kit for the home or the office. Suggested items to include in the kit are flashlights, non-perishable food and water, battery powered radio, extra batteries, first-aid items and extra cash.

Secondly, talk with family members or co-workers about what to do in the event of an emergency. Plan what to do if you are separated and choose a meeting place. Practice escaping your home or office twice a year. And don’t forget to include your pets in the plan!

And lastly, learn about the risks most prevalent to your area. For example, are earthquakes, tornadoes or hurricanes common in your area? Find out how to receive information from local officials in the event of an emergency. Learn first aid techniques so that you can respond before help arrives.

So this year, add being prepared for emergencies to your list of resolutions and stay safe in 2018! Be prepared!

Happy New Year from SERVPRO of Cincinnati East!

Merry Christmas from SERVPRO of Cincinnati East!

12/25/2017 (Permalink)

The holiday season is the perfect time to show appreciation for those that make our success possible and to offer our very best wishes for a prosperous future. We know that our accomplishments and achievements in the mold, water, and fire damage restoration industry would not be possible without our hard working employees, dedicated colleagues in the restoration industry, and our trusting customers. We truly appreciate the efforts of all those that we work with day in and day out to help our customers in need. So we would like to say thank you for your continued loyalty and goodwill throughout the year. And our sincere wish is that you find peace, joy, hope and happiness today and in the new year ahead!

Merry Christmas!

SERVPRO of Cincinnati East

SERVPRO OF CINCINNATI EAST TO OFFER CONTINUING EDUCATION COURSE

12/20/2017 (Permalink)

SERVPRO of Cincinnati East is offering a free continuing education insurance credit course entitled, “Ethics.” This course is for OHIO credits and will be held at our SERVPRO of Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on January 18th, 2018 from 8:30am to 11:30am with registration beginning at 8:30am. Please note that 100% attendance is required to receive CE credit for this course and that breakfast will be provided!

The premise for this course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged. We will explore what “Ethics” is by participating in group activities that will help with understanding and making ethical decisions.

The reservation deadline for this CE course is January 2nd, 2018…So for more information or to reserve your spot, contact SERVPRO of Northwest Cincinnati at 513-541-3200 or email at mobrien@hartkes.com.

Course Number: 37868

Don't Let Your Live Christmas Tree Become a Fire Hazard

12/18/2017 (Permalink)

According to The National Fire Protection Association (NFPA), it is very important to timely dispose of live Christmas trees following the holidays. Live Christmas trees are very flammable and the longer they remain in the home, the more they dry out, increasing the threat of a home fire. A dried out Christmas tree can be engulfed in flames in a matter of seconds.

NFPA statistics show that nearly forty percent of home fires that start as a result of a Christmas tree occur in the month of January. So even though people may want to continue with the holiday festive spirit and leave the beautiful tree up in their home longer, it is best to remove it in a timely manner and avoid the risk of fire.

So as your holiday season winds down this year and it’s time to consider when to take down the decorations, remember the importance of fire safety and dispose of the live tree before it becomes a bigger fire risk.

Happy Holidays from SERVPRO of Cincinnati East!

Home Fires and Live Christmas Trees

12/11/2017 (Permalink)

In the fire restoration industry, the holiday season can be a time when we see an increase in home fires. Many families love the tradition of picking out a live Christmas tree, bringing it home and beautifully decorating it for the holiday season. But what some fail to take into consideration is the fire hazard that comes along with having a live tree.

The American Christmas Tree Association offers the following safety precautions to help avoid home fires associated with live Christmas trees.

  • Choose a tree with fresh, green needles that do not fall off when touched. Fresh trees are less likely to ignite.
  • Always place the tree away from heat sources like fireplaces, radiators, heat vents, and lights.
  • To keep the tree from drying out, make sure the tree base is always filled with water.
  • Make sure all Christmas lights are safety tested and avoid using damaged lights.
  • At bedtime, turn the Christmas tree lights off.
  • When the tree begins to lose its needles, it is time to properly dispose of the tree.

So this year, if a live Christmas tree is included in your decorating plans, make sure to follow these guidelines to help avoid a home fire disaster!

Happy Holidays from SERVPRO of Cincinnati East!

Live Christmas Trees and the Mold Risk

12/4/2017 (Permalink)

When decorating for the holidays, most people do not consider that their live Christmas tree could be a source of mold in their home. Mold thrives in moist environments. Live Christmas trees are usually cut far in advance of the Christmas holiday and then stored in a moist environment in order to keep them fresh. And once the tree is brought into the home, it is placed in a container of stagnant water. This container of water in addition to the moist tree trunk is the perfect condition to encourage mold growth.

According to webmd.com, a study was done measuring the relationship between mold growth on live Christmas trees and poor indoor air quality. Mold count measurements were taken daily for a two week period and showed that mold levels escalated as time progressed.

Unfortunately, mold spores can be difficult to destroy and the best way to reduce the problem is to take preventative measures. An artificial Christmas tree might be a better option. They do not harbor moisture and are even less expensive in the long run. But if a live Christmas tree is a must, shake as much debris as possible out of the tree before bringing it into the home and then only keep it in the home for a few days.

Have a very happy holiday!

SERVPRO of Cincinnati East

Safety Tips for Holiday Lights

11/27/2017 (Permalink)

The holiday season has arrived and with this, the time has come to dig out the tangled holiday lights from the dusty attic and turn the exterior of your home into a blinking, twinkling display of holiday cheer. While this job can sometimes be challenging, there are a few tips provided by bobvila.com to help homeowners with the task of transforming their home into a wondrous holiday display.

TIPS FOR HANGING HOLIDAY LIGHTS

  • Create a Master Plan: Taka a look at your home from the street and devise an overall plan. Take into consideration eaves, pillars, posts, windows and doors. Look at bushes, trees and paths. All of these can be perfect locations for adding lights.
  • Find Balance: Most people focus mainly on the roofline when hanging holiday lights, forgetting about balancing it with lights below!
  • Measure: Try to get an accurate measurement of how many lights you will need. One way to determine lighting for trees is to multiply the height times the width, then double that figure to get its square footage.
  • Assess: Test your lights before it is time to hang them. Check that lights and cords are in good repair and are rated for outdoor use. Check manufacturer recommendations to determine the number of lights you can safely string together. Never connect different types of lights on the same circuit or outlet.
  • Plastic Clips: Use plastic clips instead of hammer and nails to secure lights to roofs and walls.
  • Safety: Work with a partner when hanging lights. If using an extension ladder, place it firmly on flat ground, extend it well above the eaves, and lean it at a safe angle for climbing.

Hanging outdoor lights can be a daunting task that many dread from year to year. Planning ahead and following these tips will help simplify your holiday decorating and leave more time to enjoy festivities!

HAPPY HOLIDAYS FROM SERVPRO OF CINCINNATI EAST!!

Incorporate Giving Back Into Holiday Traditions

11/20/2017 (Permalink)

The holiday season means time spent with family, enjoying meals together, exchanging gifts, and other family traditions. But the holiday season is also the perfect time to remember the less fortunate and incorporate giving back into your family holiday traditions.

There are many creative ways to give back. And not all acts necessarily involve a large monetary commitment. Here are several great suggestions:

  • Leave a note of cheer on someone’s windshield.
  • Give a complement each day leading up to the holiday.
  • Pay for the order of the person behind you in the drive-thru line.
  • Bake cookies and bring them to a nursing home or the fire department.
  • Offer time at a local animal shelter to walk dogs or simply spend time with them.
  • Purchase a few $5 or $10 gift cards and give them to those that you interact with often like the mailman or a cashier.
  • Anonymously pay someone’s layaway.
  • Donate the spare change in your car to the Salvation Army on your way into the store.

Even the smallest acts of kindness can have an impact. They can brighten the recipient’s day as well as your own and anyone who witnesses the act. They can have a ripple effect, inspiring others to give as well. These are just a few ideas of ways to spread kindness and joy to others during the holiday season. What can you add to this list?

SERVPRO of Cincinnati East wishes you a joyous holiday season of giving!

Stressed About Holiday Shopping? Here Are Some Tips!

11/13/2017 (Permalink)

Now that Thanksgiving is upon us, the holiday shopping season will kick off in full force with Black Friday shoppers racing to get the best deals of the season. For many of us, the holiday shopping season is a time of stress and anxiety. How can I possibly stay within my budget and wow everyone with gifts on Christmas morning? Realsimple.com has provided a list of shopping survival tricks to help anxious shoppers get through the holiday season.

  • Make a List: Yes, make a list and check it twice! Write down everyone you plan to buy for, including those that you will want to give holiday tips (mail carrier, hair stylist, etc.) Include gift ideas and the maximum amount you are willing to spend. This will help with managing your budget.
  • Start Early: Don’t wait until after Thanksgiving to begin your shopping. Keep an open “Christmas gift buying mind” all year long. You just might happen upon the perfect Christmas gift for dad in July!
  • Research Online: Research brands or models for particular items online before buying. Read online reviews and feedback for just about anything you are considering. Check price comparison sites to find the best deals available on items you wish to purchase.
  • Brave the Black Friday Crowds: The day after Thanksgiving is truly a day for good shopping deals. If you are willing to fight the crowds, you may save some money on Black Friday.
  • Take Advantage of Cyber Monday: Cyber Monday is the Monday after Black Friday and is the biggest online shopping day of the season. Most retailers participate by offering discounts on this day so if you have online shopping to do, be sure to check out Cyber Monday.
  • Get No Cost Holiday Shipping: Look for Free Shipping deals whenever possible when shopping online for holiday gifts.

This season take the stress out of your holiday shopping. Consider these tips in order to lessen your holiday gift spending and still provide the perfect gifts for your family and friends! Happy Holidays from SERVPRO of Cincinnati East!

We Appreciate Our Dedicated Employees & Trusting Customers!

11/6/2017 (Permalink)

Well, it’s that time of year again to reflect on what we are thankful for! As Thanksgiving approaches, we at SERVPRO of Cincinnati East would really like to take this time to thank our dedicated employees and trusting customers.

Dedicated Employees

We are very thankful for our dedicated employees. Our office staff and the water and fire crews put in long hours day after day. They are willing to put themselves in messy situations in order to help families and businesses get their lives back in order. They are eager to learn new processes so that we can continue improving on our services to our customers. We are very appreciative of their continual efforts.

Trusting Customers

We are thankful for our customers. We appreciate the confidence that our customers place in us to help them through their difficult times. From homeowners, to business owners, to agents and adjusters, we appreciate their trust in us to handle the job right.

During the hectic, chaotic times when disaster events are occurring, it is difficult to take the time to give thanks. So for this Thanksgiving season, we want to be sure that our employees and customers know that we appreciate them!

Happy Thanksgiving from SERVPRO of Cincinnati East!!

We are Thankful for Your Service!

11/2/2017 (Permalink)

SERVPRO of Cincinnati East would like to take this opportunity to thank our American Veterans!

Veterans Day, November 11th, is a special day set aside to honor American veterans, both living and dead, who have devoted themselves to serve our great country. This day is dedicated to showing our American veterans that we appreciate the sacrifices they have made to preserve the freedom of our country.

Veterans Day is a federal holiday and some Americans will even benefit with time off work or school. As we enjoy this break from the daily grind, we should definitely make an effort to thank veterans and show our appreciation for the sacrifices they have made.

How about sending a note or a card to a veteran either in the hospital or living in a retirement home? A brief, in person visit would be even better! Asking a veteran about his service and just listening to his story is a great way to show appreciation. Attending a Veterans Day event, proudly flying the American flag and donating to a veterans organization are also all ways to show appreciation.

So this year, be sure to remember and appreciate those who have sacrificed to provide our freedom! Find a way to thank a veteran!

SERVPRO of Cincinnati East Strives to Support the Community

10/31/2017 (Permalink)

SERVPRO of Cincinnati East believes in giving back to the community whenever possible. We are always looking for ways to help out local schools, neighborhoods and charities by offering our time and talents.

For example, we were honored to help a local school district by donating labor and materials when one of the school buildings suffered water damage and needed dry out services. The school Board was very grateful for the donation because it allowed them to use funds elsewhere to better serve the students in the district.

SERVPRO of Cincinnati East strives to have a positive presence in the community and is happy when an opportunity arises to help the students, residents and employees of our community. We value our community and are proud to support in any way we can!

Fire Safey Tips to Keep Kids Safe this Halloween

10/23/2017 (Permalink)

Creative costumes, pumpkin carving, and spooky decorations all make Halloween fun for the kids. But what could spoil a good time more than a fire accident?!

NFPA.org provides a few simple fire safety tips to help keep the kids out of fire danger on Halloween.

  • Keep costumes flame-resistant or flame-retardant. And for home-made costumes, choose materials that will not easily ignite.
  • Many fall themed decorations, like cornstalks and dried flowers are highly flammable. Always keep them away from open flames.
  • Use a battery operated light inside of carved pumpkins instead of a real candle.
  • Keep pathways and exits clear of decorations so that nothing is blocking escape routes.
  • Stress to the kids the importance of staying away from open flames.
  • Review and practice with the kids how to stop, drop, and roll just in case their clothing would catch on fire.

SERVPRO of Cincinnati East wishes you a very happy and SAFE Halloween!

SERVPRO of Cincinnati East and the Disaster Recovery Team

10/16/2017 (Permalink)

Last year, Hurricane Matthew hit the Southeast coast of the U.S., and more recently Hurricanes Harvey and Irma hit, leaving trails of devastation and destruction. According to NationalGeographic.com, Hurricane Matthew alone caused severe flooding from Florida to North Carolina and inflicted damage in the U.S. estimated by analysts at a minimum of $10 billion. Many homes and businesses were left without power and sustained severe damage due to the high winds and flooding.

SERVPRO of Cincinnati East is proud to be part of the national SERVPRO Disaster Recovery Team. This team provides help during events like tornadoes, hurricanes, blizzards or floods. The national SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike. Available 24 hours a day and 365 days a year, the SERVPRO Disaster Recovery Team is always prepared for the unpredictable. With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

During events like Hurricanes Matthew, Harvey, and Irma, our local SERVPRO of Cincinnati East crews are ready to quickly mobilize and help provide disaster relief to affected families and businesses in the area of the disaster.

Signs That There May Be Mold in Your Home

10/9/2017 (Permalink)

Molds are fungi that can be found both indoors and outdoors and grow best in warm, damp, and humid conditions. According to the Centers for Disease Control and Prevention (CDC), mold can cause health effects in people with mold sensitivity.

When water invades your property, mold growth can begin in as little as 48 hours. Moldpedia.com lists many signs that there may be mold in your home:

  • Smelling a Mold Odor
  • Seeing Signs of Mold Growth
  • Signs of Water Problems
  • Water Leaks
  • Past Flooding
  • Condensation

If you suspect that you have a mold problem in your home or business, stay out of the affected area, turn off the HVAC system and fans, and contact SERVPRO of Cincinnati East for mold remediation services. The SERVPRO of Cincinnati East technicians have the training, equipment, and expertise to handle the situation effectively and in a timely manner.

(513) 575-4113

Leaking Hot Water Heater Causes Water Damage to Home in Batavia, Ohio

10/2/2017 (Permalink)

There was major water damage to this ranch home located in Batavia, Ohio due to a leaking hot water heater. The flooring was damaged in the great room, kitchen, and bathroom of the home. Because such a large area was affected, before the SERVPRO of Cincinnati East water technicians could begin remediation, it was necessary to first pack the contents of the home and move them to an on-site storage unit. As part of the process, SERVPRO supplied the storage unit, all packing materials and even an on-site, temporary portable toilet. Because the floors of this home are a wood sub floor raised up on 2 X 4’s, the plywood and wet insulation needed to be removed and bagged for disposal. Once the flooring and other non-salvageable items were completely removed from the home, advanced drying equipment was set up and monitored until the dry out process was complete. Dry out is now complete and the home is ready for structural repairs.

SEPTEMBER: National Preparedness Month

9/25/2017 (Permalink)

Did you know that September is National Preparedness Month? National Preparedness is observed in the United States every September with the hopes of encouraging Americans to prepare for emergencies in their homes and businesses.

How Can You Prepare?

Disasters usually strike unexpectedly, rarely giving any warning signs. But with a little thought and planning ahead, you can be better prepared for a disaster.

Disasters in the Home

No one expects a home fire. But there are steps you can take to be prepared just in case! Do you have an escape plan? Or how about a family meeting place outside the home? Do you have working smoke alarms in your home? How about a fire extinguisher? These are all ways to plan ahead and be better prepared for a fire disaster in your home.

A flooded home can also come unexpectedly. Have you checked and maintained the sump pump? How about the gutters on your home…Are they clean? Is your roof in good condition? Do you have your insurance agent’s contact information handy? How about the SERVPRO of Cincinnati East phone number? You might be in need of clean up and restoration!

Disasters in the Business

Are you prepared if disaster strikes your business? Many business owners are caught off guard when disaster strikes, but there are steps to take to be better prepared. Does your insurance policy cover the type of disasters that are most likely to affect your business? Do you have a plan in place to help continue business operations during the recovery process? Is your business data backed up? Have you contacted SERVPRO of Cincinnati East and developed an Emergency Ready Profile?

It is not too late to join the nation this September by making an effort to be prepared! Take action now by planning ways to stay safe and lessen the impact a disaster might have on you, your family and your business!

SERVPRO of Cincinnati East (513)575-4113

Safety Suggestions for the Office

9/18/2017 (Permalink)

Accidents often happen at the office that could be prevented with just a little common sense! Slips and falls frequently cause injury at the office and a little thought and care could help prevent this.

For example:

  • Before sitting down at your desk, check behind you to make sure your chair hasn’t rolled away!
  • If you are carrying something, don’t stack things up so high that you can’t see directly in front of you!
  • Proceed with caution if the floor is wet or slippery!
  • Don’t read or text while walking!
  • Hold the handrail when using stairs!
  • When carrying larger items like boxes, use the elevator!
  • Close desk and file drawers before walking away to avoid tripping over them!
  • Wipe up spills or wet floors in order to prevent slipping!
  • Keep floors and aisles clear of electrical cords.

While it may seem easy to follow these tips, often times a hectic day at work can lead to rushing or just overlooking the small things that can be dangerous! Just slowing down a little bit to ensure safety can definitely save time in the future!

SERVPRO of Cincinnati East Offers Continuing Education

9/11/2017 (Permalink)

At times throughout the year, SERVPRO of Cincinnati East offers Continuing Education courses. The courses are usually held at our Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio 45240.

Offered courses are both credit and non-credit courses and they are available to insurance agents, insurance adjusters and real estate professionals. The courses are designed to provide those in attendance with valuable information to allow them to better service their clients.

Some of the common course topics include understanding mold in the restoration industry, fire damage restoration, water damage restoration, and biohazard cleanup.

These Continuing Education Courses are offered periodically throughout the year. To find out more about upcoming Continuing Education courses or to register for our upcoming September class, contact SERVPRO of Cincinnati at East at (513) 575-4113.

The SERVPRO Disaster Recovery Team Helps with Hurricane Relief

9/11/2017 (Permalink)

In late August, the state of Texas was drastically affected by Hurricane Harvey. Billions of dollars of property damage was sustained to homes and businesses throughout the state. And unfortunately, September brought Hurricane Irma to the state of Florida, also leaving a trail of devastation and destruction.

SERVPRO of Cincinnati East is proud to be a part of the national SERVPRO Disaster Recovery Team to help the people whose lives have been disrupted by these natural disasters. Our Disaster Recovery Team is available 365 days a year and is always prepared for the unpredictable. When localized storms overwhelm the local restoration companies, SERVPRO’s Disaster Recovery Team is there to help manage the workload. SERVPRO has mobilization teams across the country to travel as needed, to support recovery after large storm events. With mobilized local command centers, management, crews, equipment and more than 1,650 franchises nationwide, the SERVPRO Franchise System has the ability and the manpower to relocate where needed and help make it “Like it never even happened.” 

Our thoughts are with all those affected by the recent hurricanes as well as with all those assisting with the recovery efforts! Our hope is that with everyone working together, it will be a smooth, efficient and successful restoration and recovery process.

Types of Flooding and Ways to Prepare

9/4/2017 (Permalink)

According to inhabitat.com, there are two types of flooding, natural flooding and man made flooding. Natural flooding occurs as a result of weather. Heavy rains, flash floods and snow melts are all examples of natural occurrences that can cause water damage. Man-made flooding results due to the malfunction of a man made object. Burst pipes, plumbing issues and faulty water heaters are examples of times when man made flooding can occur and cause water damage.

There are ways to prepare for and help lessen the risk for flooding. For natural disasters, it is important to have a plan in place to communicate with family, especially if evacuation is necessary. Putting together an emergency kit is also a good idea. If possible, preventing water from entering the building at all is always best. Waterproofing basements and sealing walls are both methods that can help keep the water out. For man-made disasters, first of all it is important to check the home insurance policy. Flood detection equipment can be installed to detect water and stop it from flowing into the home. Pipes, water heaters, plumbing, foundations, and drainage systems should all be checked routinely to ensure that they are functioning properly.

Of course, not all flooding can be foreseen and prevented and it can happen when least expected. SERVPRO of Cincinnati East is available 24 hours a day and can respond immediately to a water damage situation. Our highly trained water technicians have the training, expertise, and advance equipment to restore the property back to preloss condition. So if you have water damage and need help, call us today!

(513) 575-4113

Be Prepared for Flash Floods

8/28/2017 (Permalink)

Flash floods are usually caused by excessive rainfall that occurs in a short period of time. They are dangerous because they are powerful, speedy and unpredictable. They can happen with little or no warning at all.

Densely populated areas are at a high risk for flash floods. Buildings, roads and parking lots in the area reduce the amount of rain absorbed by the ground. Sometimes streams that run through cities are routed into storm drains. These drains can become overwhelmed and flash flooding can result.

Areas near rivers are also at risk for flash flooding. If levees along rivers fail, flash flooding can result. In 2005, New Orleans experienced devastating floods during Hurricane Katrina due to the failure of the levees.

Dam failures and rapid runoff from mountains and steep hills can also cause flash flooding. When water is falling faster than the ground can absorb it, a dangerous, flooding condition can result.

No area is really immune to flash flooding. During storms it is important to pay attention to weather watches and warnings and take the necessary precautions. Always listen to forecasters and be prepared with a plan in place just in case a flash flooding situation arises!

SERVPRO of Cincinnati East Offers Continuing Education Course 9/20/17

8/24/2017 (Permalink)

SERVPRO of Cincinnati East is offering a free continuing education insurance credit course entitled, “Understanding the Restoration Industry: Property Fire Damage Restoration.” This course is for OHIO licensed agents and will be held at our Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on September 20, 2017 from 8:00am to 12:00pm with registration beginning at 7:30am. Please note that 100% attendance is required to receive CE credit for this course. Breakfast will be provided!

This course has been designed to teach and explain the special procedures used by professionals in mitigating and restoring fire damage claims. The purpose of the course is to provide insurance professionals a better understanding of what the insured is going through when they experience a fire damage situation as well as what is involved with the work performed by the mitigation vendor at fire damage work sites. Those in attendance will learn emergency tips which can drastically reduce the cost of the claim if performed in a timely manner and they will see examples of work performed to mitigate fire damage.

For reservations or more information, contact SERVPRO of Northwest Cincinnati at 513-541-3200.

Please RSVP by September 13, 2017!

Course Number: 43375-OH

SERVPRO of Cincinnati East & the Timeline to Water Restoration

8/21/2017 (Permalink)

A homeowner can be faced with a water damage when they least expect it! A burst pipe, flash flooding, clogged gutters, an overflowing sink can all cause water damage to a home. When homeowners are faced with an unexpected water damage they want to know that their home will be back in order as soon as possible. SERVPRO of Cincinnati East has a proven process to restoration after a water loss.

Within ONE HOUR from the first notice of loss, one of our professionals will be in contact with the homeowner to arrange for service to begin.

And within FOUR HOURS from the first notice of loss, our expert crews will be on-site to start mitigation services. We understand that quick response is the key to reducing damage and saving money!

Once onsite, our trained and fully equipped crew will walk through the job process with the homeowner, explaining what to expect. We know that open communication is very important to build trust with our customers!

Our water crews will begin pretesting for restorability, working from the source of the damage outward. And within EIGHT business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person.

Our professional crews will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time. And after the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction. We want to leave a job knowing that the homeowner is satisfied and happy with the results.

SERVPRO of Cincinnati East Supports The Greater Cincinnati Police Athletic Association

8/18/2017 (Permalink)

SERVPRO of Cincinnati East proudly supports The Greater Cincinnati Police Athletic Association. This organization is made up of retired and active Cincinnati Area Police Officers who organize and conduct charity and civic programs in the community. Their goal is to help those in need of food and clothing and additionally, help needy youth sports teams with sponsorships and uniforms. 

A few of the programs made possible by The Greater Cincinnati Police Athletic Association include: 

  • Shop with a Police Officer- enables needy children to purchase Christmas gifts.
  • School Clothes for Needy Children - provides needy children with back to school clothes. 
  • Easter Food Baskets – distributed to churches and needy families.
  • Day at the Zoo - allows under-privileged children to enjoy a day at the zoo.
  • Sports Sponsorships & Reds Tickets - supplies needy youth sports teams with uniforms and groups of needy children the opportunity to attend a Reds game.
  • Drug & Alcohol Prevention Magazine – printing magazine for distribution to schools to educate kids and parents on dangers of drug and alcohol use and preventative strategies.

Many charities in the community benefit from the efforts of The Greater Cincinnati Police Athletic Association.  SERVPRO Cincinnati East is thrilled to support such a great organization to help the less fortunate children of our community. 

Enjoy Scented Candles Safely!

8/14/2017 (Permalink)

Many homeowners enjoy enhancing their rooms with beautiful scented candles hoping to bring a calm and cozy feeling to their home. Candles are a very popular accessory to home décor, but can also cause serious damage to homes if not used with caution. As a matter of fact, according to the National Candle Association (NCA), accidental candle fires account for approximately four percent of all U.S. residential fires.

The NCA provides a list of Candle Safety Rules with the hopes of reducing residential fire incidents caused by candle mishaps. Several of these tips include:

  • Always keep a burning candle within sight.
  • Never burn a candle on or near anything that can catch fire.
  • Keep burning candles out of the reach of children and pets.
  • Trim candlewicks to ¼ inch each time before burning.
  • Keep burning candles away from drafts, vents and ceiling fans.
  • Never touch or move a burning candle when the wax is liquid.
  • Never extinguish a candle with water.
  • Never use a candle as a night light.

Burning candles can have a calming effect, bringing a sense of peace and relaxation after a long day. The National Candle Association provides many more safety tips and suggestions and can be found on their website at candles.org. Help protect your home and safety by following these suggestions when enjoying your candles!

Some Risks With Extension Cords & How to Avoid Them...

8/7/2017 (Permalink)

Extension cords are a very useful and common household item that, if not used with care, can pose a threat in the home. According to SixWise.com, there are three main risks presented with the use of extension cords:

  1. Fires
  2. Electrical Burns
  3. Tripping

Fires

The Consumer Product Safety Commission (CPSC) estimates that extension cords cause about 3300 residential fires each year. These fires are caused by short circuits, damaged cords, and overloading cords. These risks can be avoided by regularly checking and replacing old, damaged cords, not overloading cords or sockets, not running cords under rugs or near heaters, and just being aware when using extension cords for overheating.

Electrical Burns

According to the CPSC, electrical burns to the mouth accounted for half of the extension cord related injuries to young children. Plugs, outlets and cords can be very intriguing to young children who do not realize they are dangerous. Keep all extension cords out of reach of children!

Tripping

The CPSC claims that about half of extension cord related injuries involve fractures, lacerations, contusions, or sprains from people tripping over the extension cords and that the elderly are the most at risk for this type of injury. The solution to avoid this risk is to simply avoid placing extension cords in areas where people walk. Instead, run cords along walls or thread them behind tables or other furniture where they are out of the way.

Most people do not consider the dangers of extension cords until something actually goes wrong. Don’t make that mistake…Use your extension cords with caution and care!

http://www.sixwise.com/newsletters/05/01/11/extension-cords-far-more-dangerous-than-many-realize-three-important-reasons-to-check-your-cords-004.htm

Controlling Moisture Helps Control Mold Growth

7/31/2017 (Permalink)

Most homeowners have concerns about mold and how to prevent it. Mold can grow anywhere, indoors or outdoors, and if not treated promptly, can spread very quickly. It is best to prevent mold before it ever becomes a problem.

Tips to Prevent Mold

The key to mold prevention is moisture control. The Mother Nature Network suggests several ways for homeowners to curb moisture indoors, and the mold that thrives on it:

  1. Identify problem areas in your home and correct them. Areas such as wet basements, water stained ceilings, or windows with condensation are examples of potential problem areas. Correcting these issues can prevent mold before it becomes a problem.
  2. Dry wet areas immediately. Mold needs moisture to grow. Don’t leave wet areas in your home. Remove wet carpets and furniture if they can’t be dried completely. Don’t leave wet items lying around the house. Always dry the walls and floors after showers or spills.
  3. Prevent moisture with proper ventilation. Make sure your home isn’t holding moisture inside by opening a window or running an exhaust fan while cooking or showering.
  4. Equip your home with mold-resistant products. If building a new home or renovating your current home, always use mold-resistant products like mold-resistant drywall or Sheetrock, and mold inhibitors for paint.
  5. Monitor humidity indoors. Measure humidity in your home with a moisture meter and keep the indoor humidity levels between recommended levels.
  6. Direct water away from your home. Make sure the ground around your home is sloped so that water runs away from the home.
  7. Clean or repair roof gutters. Leaky roofs lead to moisture in the home.
  8. Improve air flow in your home. Increase air circulation in your home by opening doors between rooms and moving furniture away from walls. Let fresh air into your home.
  9. Keep mold off house plants. The moist soil in indoor plants is a perfect breeding ground for mold. Find ways to prevent mold from growing on your house plants.

If after following these tips you still find that you have a mold infestation in your home, SERVPRO of Cincinnati East has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. Call (513) 575-4113 for mold remediation services!

The Advanced Water Restoration Equipment of SERVPRO

7/24/2017 (Permalink)

In the event of water damage to a residential or commercial property, trained professionals and expert equipment are very important for the restoration process. Our water technicians use exceptional equipment to extract and eliminate moisture from a property.

Detection equipment is used to find the areas of the structure that are affected by water and to determine the extent of moisture absorption. This equipment is also used to verify that the environment has been dried thoroughly upon project completion.

Extraction equipment is the equipment used to actually remove water from an area. This equipment is used to clean carpets and upholstery as well as to remove water from floors.

Airmovers and dehumidifiers are used during the dry-out process to enhance moisture evaporation and reduce drying time.

And finally, to neutralize and eliminate any odors left behind after the water intrusion, deodorization equipment is used to help restore the area to preloss condition.

Dryer Vents and Home Fires

7/17/2017 (Permalink)

According to the U.S. Consumer Product Safety Commission, more than 15,000 fires start each year by the clothes dryer. When lint and debris build up in the dryer vent, a common fire hazard is created.

Signs That the Dryer Vent Needs Cleaning

According to ABC news, there are many signs that it is time to clean the dryer vent. Several of these signs include:

  • Clothing does not dry completely after normal drying cycle.
  • A musty odor is present in the clothing following the drying cycle.
  • Clothing seems unusually hot to the touch after a complete drying cycle.
  • Debris is present within the outside dryer vent opening.
  • Large amounts of lint accumulate in the lint trap of the dryer.

Reduce the risk of a dryer vent fire by watching for these signs and regularly maintaining the dryer vent. Not only will the risk for a dryer vent fire be reduced, clothes will dry faster and smell better!

Is Your Business Prepared if Emergency Strikes?

7/10/2017 (Permalink)

Many business owners are caught off guard when disaster strikes. Thinking that it would never happen to them or never even considering the possibility of a disaster, they fail to have a plan in place for their business. Unfortunately, many times, once disaster strikes, it’s too late. Many businesses are forced to close permanently after disaster because they were not prepared.

According to foxbusiness.com, there are 7 steps you can take if you are a small business owner to help protect your business from disaster.

  1. Risk Assessment: Determine what types of emergencies are most likely to affect your company and then evaluate your level of preparedness. Check in with your insurance company, make sure employees are trained for emergencies, have data backed up and stored at a safe location.
  2. Review Your Insurance Coverage: Talk with your insurance agent to make sure your business is covered if hit by disaster. After determining what types of emergencies your business is most prone to, make sure your policy covers those particular types of situations. Ask about business interruption insurance which helps business owners continue to pay on-going bills while operations are shut down during disaster recovery.
  3. Create a Contingency Plan: Review your business operations and determine which are most important for the survival of your business. Form a process to manage these functions in the event of a disaster. Determine an alternate business location where business operations can continue during the recovery process.
  4. Create a Communications Plan: Disasters create chaos and having a communications plan in place in advance will help minimize panic.
  5. Back Up Your Data: Making sure all your data is backed up and stored in a safe place is critical. Cloud-based data solutions are best as they stay safe during disasters and can be accessed from any location.
  6. Build An Emergency Kit: Have an emergency kit available on site including items like water, flashlights, fire extinguishers, etc.
  7. Review and Rehearse You Plan: Once your plan is in place, make sure your employees know the plan and have practiced implementing it.

While disasters can be devastating to a business, preparation can definitely help in the recovery process. By taking action before disaster strikes and getting a plan in place, business owners can help protect their business in times of emergencies.

HAPPY JULY 4TH!! The Ways Weather Affects Fireworks

7/3/2017 (Permalink)

Fireworks displays are affected by many different weather factors. Wind, drought, lightning and rain can all have an impact on July 4th celebrations.

Wind can really affect the quality of the display as well as pose a safety risk if not monitored closely. Calm wind doesn’t allow for the smoke to dissipate which means that the fireworks won’t be as vivid as spectators try to see them through the smoke. Strong wind affects the direction of the fallout, potentially blowing hot embers and smoke into the spectators.

A location experiencing a drought is not ideal for a fireworks show. This could be very dangerous as there is potential for fire damage when the fallout lands on dry grounds and possibly sparks a fire.

Lightning can also be one of the most dangerous weather conditions that affects a fireworks show. It is possible that lightning can strike the unlit fireworks and ignite them on the ground, which is very dangerous for anyone sitting nearby. It’s important to remember to always take shelter indoors if lightning is in the area!

And finally, while most would expect otherwise, rain is not really an issue for fireworks displays. As long as the pre-lit fireworks are protected from the rain so that the fuses are kept dry and will light, the fireworks will still burst through the raindrops and be seen without problems.

So this July 4th, be sure to take the weather into consideration as you head to your local fireworks display!

We at SERVPRO of Cincinnati East wish you a happy and safe Independence Day!

How To Clean Surface Mold Found in Your Home

6/26/2017 (Permalink)

Mold is a problem that many homeowners face and it is aggravating! Almost every home gets some form of mold at one time or another. Outside, mold turns up as dark spots on siding and it darkens wooden decks. On the inside, it blackens the grout lines in showers and discolors drywall.

Minor surface mold infestations, like those found on the grout lines in tiled showers, can be easily removed with regular household cleaning products. According to familyhandyman.com, with a mixture of ½ cup bleach, 1 quart water and a little detergent, these surface molds can be easily scrubbed away. The bleach in the mixture kills the mold and the detergent helps lift it off the surface so it can be rinsed away and won’t return as fast. As an alternative to the mixture, mildew cleaners can be purchased at local stores. If the mold doesn’t disappear after light scrubbing, reapply the cleaner, let it sit for a couple of minutes and then lightly scrub again. As a preventative measure, it is a good idea to seal the clean surfaces with a grout sealer when they are dry.

Even for simple cleaning, it is always important to protect yourself from contact with mold and bleach by wearing long sleeves, long pants, gloves and goggles.

While minor surface mold can most of the time be taken care of by homeowners, larger mold infestations can be much harder to handle. SERVPRO of Cincinnati East has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. Call us for any mold remediation services!

(513) 575-4113

Clogged Gutters - A Leading Cause of Water Damage!

6/19/2017 (Permalink)

Gutters play a key role in preventing water damage to your home. That is why it is essential that you keep your gutters clean and free of debris. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from your home.

So how often should you clean your gutters? It is recommended that you clean your gutters AT LEAST twice a year!

Clogged gutters can cause many issues for a homeowner. If water finds its way into the walls and ceilings of the home, it will cause interior damage. In winter months, pooling water around the foundation of the home can cause foundation cracks if it freezes and expands. The paint and siding of a home can also be damaged as water overflows from the gutters.

Failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

Factors that Affect Odor After a Fire

6/12/2017 (Permalink)

One of the most important concerns for complete restoration after a fire is controlling or eliminating the odors. When attempting to eradicate the odors after a fire, there are many factors that must be taken into consideration during the restoration process. These factors all impact the strength of the odor that is left behind.


Factors that Affect Fire Odor



  • Size – Larger fires burn more objects and bring more smoke. With more smoke, there is stronger smell.

  • Length – The longer a structure has been exposed to smoke, the more deeply the odor has seeped into porous materials.

  • Space – The smaller the room where the fire occurs, the more intense and concentrated the smoke odor becomes.

  • Items – Not all items smell the same when burning. For example, wood and plastic have very different smells and consistency. This needs to be considered during the restoration process.


Where the fire damage occurred and what items burned are the two main concerns in the fire restoration process. The technicians at SERVPRO of Cincinnati East are fire restoration specialists and have the training, expertise, and equipment to restore your property back to pre-fire condition.

Include Your Pet In Your Tornado Safety Plan!

6/5/2017 (Permalink)

As we enter the summer season, severe storms become more frequent and tornadoes become a possibility. In the event of a tornado, most people consider the safety of their family, but many may forget to consider the safety of their pets. The Humane Society of the United States offers several tips to help keep pets safe during severe storms.


Tornado Safety Tips:



  • Bring your pets inside – Any time a severe storm is in your area, bring your pets indoors. If it is not safe for you to be outside, then it is not safe for your four-legged friend!

  • Make sure your pet is wearing a collar with identification or is microchipped – If you were to be separated from your pet during a storm, an identification tag or microchip will increase your chances of being reunited.

  • Practice getting your pets into your safe place – When you practice your tornado safety plan with your family, be sure to include your pets as part of the practice plan!

  • If you are forced to evacuate, take your pets with you – Even if you think you will only need to be gone for a short period of time, take your pets and some emergency pet supplies with you. Depending on the situation, you may be unable to come back for your pets at a later time.


These are just a few tips to take into consideration to help keep your pets safe during the stormy season. More information about tornadoes and pet safety can be found at the Humane Society website, http://www.humanesociety.org/issues/animal_rescue/tips/keeping_pets_safe_during_a_tornado.html.

Happy Memorial Day from SERVPRO of Cincinnati East...Is Your Grill Ready?

5/29/2017 (Permalink)

Memorial Day is a day set aside to honor the men and women who died while serving in the U.S. military. SERVPRO of Cincinnati East would like to first take this opportunity to remember and pay tribute to those that so unselfishly gave their lives to provide us with the freedom we enjoy.


Unofficially, Memorial Day marks the beginning of the summer season. And with the summer season, comes family picnics and outdoor grilling. When raising the lid to your grill this season, you may be surprised at what you find hiding inside…MOLD!


Mold thrives in a moist environment with poor air circulation. And a covered grill is just that! If you find mold growing in your grill this spring, grillbilliesbarbecue.com offers several tips to remove the mold and prepare your grill for the grilling season.


How to Remove and Clean Mold from Your Grill:



  1. Throw away any charcoal and other materials leftover in the grill.

  2. Fire the grill up as hot as possible to burn off all grease and mold. (If you attempt to scrape it off or power wash it first you may inhale mold spores.)

  3. Let the grill cool and then scrape and scrub every surface with a brush or a pressure washer. Don’t forget to include the drip pan and grates.

  4. Wash everything down with soapy water and rinse thoroughly.

  5. Fire the grill up once again to burn off any mold, grease, and soap residue.


*NOTE: If you have a ceramic grill, DO NOT use degreaser or a pressure washer to clean. For ceramic, only use a plastic scraper and start a hot fire.


So as we enter the summer grilling season, be sure to inspect your grill for mold and take the necessary steps to clean it! Happy Memorial Day and Happy Grilling!

Tips to Be Better Prepared for a Tornado

5/1/2017 (Permalink)

Now that spring has arrived and we are heading into summer, we are seeing beautiful flowering trees, warmer temperatures and budding tulips. But with the wonderful change of seasons, also comes the threat of tornadoes.


Tornadoes often appear with little warning and bring strong, disastrous winds that often cause serious damage. While tornadoes are difficult to predict, we can prepare for them by thinking ahead and coming up with a tornado safety plan ahead of time.


Dr. Greg Forbes, a severe weather expert at The Weather Channel, suggests following these tips in order to be ready if a tornado strikes:



  1. Figure out a safe place to ride out the storm – If caught out in a storm, get home as quickly as possible, and if that’s not possible, get to a sturdy building.

  2. Get away from windows and get underground – Stay as far away from windows as possible and make every effort to get underground. A basement or a storm shelter is an ideal location to ride out the storm.

  3. If a tornado appears while you’re on the road… Make every attempt to find a safe building for shelter. If you can’t find one, NEVER hide under an overpass. It is safer to find a ditch, get down and cover your head. Get as far away from your vehicle as possible.

  4. Put on your shoes and a helmet – If you are home when the storm hits, prepare for the worst. Put on shoes just in case your home is damaged and you may be forced to walk through debris. If you own a bike helmet, it could save you from life-threatening head trauma.

  5. Keep your pets on a leash or in a carrier, and bring them with you – Your pets are part of your family so make sure to bring them with you to your safe place. Make sure their collar is on for identification and keep them leashed if they are not in a crate.

  6. Don’t leave your home and try to drive away from a tornado – Tornadoes can shirt their path, and if you think you are directly in line of the storm, being in your home is safer than being in your car.


Tornadoes are unpredictable and can devastate a neighborhood in seconds. Being prepared and knowing what to do if caught in a tornado increases the chances of safety and survival during the storm.

Is Your Business Ready if Disaster Strikes in Clermont County?

4/19/2017 (Permalink)

SERVPRO of Cincinnati East responds quickly, 24 hours a day/7 days a week if your Clermont County business is suddenly hit by an emergency or disaster. We have the resources and expertise to handle any size disaster. From a small business building to a large high rise building, we can handle the situation.

According to research, nearly 50% of businesses permanently close following a large disaster. Of the businesses that do survive, the majority of them had a preparedness plan in place. We are always ready to respond when disaster strikes your business, but did you know that we can also help you set up a preparedness plan for your company BEFORE disaster strikes?

SERVPRO of Cincinnati East can help you pre-plan by developing a SERVPRO Emergency READY Profile for your business. With this plan in place, the interruption of your business operations is minimized because you will have an immediate plan of action. Knowing what to do in advance of an emergency is key to timely mitigation and can minimize the damage to your company.

Contact Megan O'Brien, SERVPRO of Cincinnati East Marketing Manager, at 513-614-1047 or mobrien@hartkes.com to learn more and to register.

Visit https://ready.SERVPRO.com/home/readyprogram to find out more about the SERVPRO Emergency Ready Program! Be “ready for whatever happens.”

Where Does Mold Hide?

4/10/2017 (Permalink)

Mold is a fungus that thrives in warm, damp and humid areas. It lives both indoors and outdoors and can spread quickly through a property.


Where does mold hide?


Mold thrives in moist areas. It can most commonly be found in places like showers and tubs, leaky sinks or pipes and basement walls or crawlspaces. But sometimes it hides in places you might never suspect! According to the United States Environmental Protection Agency (EPA), mold may be hidden in places such as the back side of dry wall, wallpaper, or paneling, the top side of ceiling tiles, or the underside of carpets and pads. Other possible hidden locations include areas inside walls around leaking pipes, the surface of walls behind furniture (where condensation forms), inside ductwork, and in roof materials above ceiling tiles (due to roof leaks).


Mold Cleanup


If you discover mold in your Milford home and need professional service, SERVPRO of Cincinnati East has the specialized mold remediation equipment and the highly trained mold remediation technicians necessary to handle any size mold infestation. We proudly serve Milford, Anderson, Batavia, Amelia, and other surrounding communities with our professional mold remediation services.

Spring Cleaning...Don't Forget the Office!

3/28/2017 (Permalink)

When it comes to spring cleaning, most people think of it as referring to their homes. But where do you spend so much of your time during the week? Spring cleaning shouldn’t be just for the home, the workplace can also benefit from a good cleaning!


How about those desk drawers?


Just like your junk drawers at home, filing cabinets can collect a lot of unnecessary items in a year’s time! Take the time to go through your drawers at work. Keep and organize the essential items and throw away the rest!


Are your filing cabinets in order?


After a year of use, does your closet at home stay organized? Many times filing cabinets become disorganized over time. Sort through your papers, organize what you need to keep and throw away or recycle the rest.


What is that stuck between the keys of your keyboard?


After a year of snacking at your desk and dust mites flying, computers and electronics need a good cleaning. Take some time to wipe down monitors and spray your keyboard! Get those crumbs out!


Germs are everywhere!


When was the last time you wiped down your office phone? How about the surfaces of your desk and chair? With so many employees working together, illnesses are bound to spread! Use disinfectant spray and wipes to keep those germs away!


Spring is finally here and it is time to start fresh, declutter and organize. So open the office windows, take a breath of fresh air and rejuvenate your workspace with a good spring cleaning!

Guidelines to Safer Space Heater Use

2/23/2017 (Permalink)

The Electrical Safety Foundation International (ESFI) is a non-profit organization dedicated exclusively to promoting electrical safety at home and in the workplace. According to ESFI, heating equipment is the second leading cause of home fires in the United States.

During the cold winter months, many will turn to portable space heaters as a source of supplemental heat in their homes. Unfortunately, if not used with caution, these convenient heaters can pose significant fire hazards.

The ESFI provides the following tips to be considered when using space heaters:

  • Make sure the space heater has the label showing that it is listed by a recognized testing lab.
  • Before using, read the manufacturer’s instructions and warning labels.
  • Inspect heaters for any damage prior to use.
  • Never leave a space heater unattended.
  • Install smoke alarms on every floor of your home and outside all sleeping areas and test them once a month.
  • Always keep space heaters at least three feet away from anything than can burn.
  • Plug space heaters directly into a wall outlet. Do not use extension cords or power strips.
  • Do not plug any other electrical devices into the same outlet as the heater.
  • Place space heaters on flat, level surfaces.
  • Always unplug and safely store the heater when it is not in use.

Portable space heaters are very convenient and can be a great source of supplemental heat during the winter months. Safety should always be the top priority when using space heaters. Following these tips will help keep your home safe while keeping your toes warm!

Frozen Pipes Can Lead to Extensive Water Damage...Tips to Reduce This Risk!

1/19/2017 (Permalink)

Frozen pipes can be a messy and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs.

The American Red Cross provides several preventative measures to help reduce the chances for freezing pipes:

  • Drain water from swimming pools and sprinkler supply lines.
  • Remove, drain, and store outdoor hoses.
  • Consider insulating exposed water pipes.
  • Open cabinet doors to allow for warmer air to circulate around the pipes.
  • Let cold water drip from the faucet that is served by the exposed pipes.

The American Red Cross also provides suggested steps if frozen pipes are suspected:

  • Keep the faucet open. As the pipes begin to thaw, the running water will help melt the ice.
  • Apply heat to the frozen area of the pipe using a hair dryer, heating pad, etc. until full water pressure is restored.

Following these suggestions can reduce the risk for frozen or bursting pipes and subsequent water damage. However, if you experience a water damage, SERVPRO of Cincinnati East is always available to help!

Plan Ahead For Busy Holiday Travel

12/9/2016 (Permalink)

If you are traveling during the holiday season, don’t let the stress of the hustle and bustle get you down. Realize ahead of time that there are millions of others that are also traveling and take steps to help cope with the situations that may arise due to the busy holiday traveling season. Travelchannel.com has provided the following tips to help you survive and calmly get to your destination.

HOLIDAY TRAVEL TIPS

  • Do Your Research: Plan alternative routes when traffic gets overwhelming. Maybe there is a more scenic route that might take a little longer but has less traffic. When flying, be sure to check the airline’s restrictions ahead of time. Know the fees for carry-on luggage and checked bags.
  • Stay Connected: Load your smartphone with all the latest travel apps before leaving home. There are apps to provide updates on flights, airport lines, cheapest gas, cleanest bathrooms, etc. You name it and there’s probably an app for that!
  • Pack Light: If possible, avoid checking bags at the airport altogether.
  • Pack Earplugs: The best way to escape stressful surroundings is to escape to a quiet place. Pack earplugs to turn down the crying babies, loud music, or loud talker sitting in the next aisle!
  • Pack Snacks & Drinks: It’s more difficult to remain calm and make good decisions when you are hungry and your belly is growling. Always have snacks handy for when the need arises.
  • Ship the Gifts or Give Gift Cards: For lighter travel, ship your gifts ahead of time or give gift cards.
  • Travel on Off-Peak Days: The day before the holiday is always the most highly traveled. Try traveling on the actual holiday to avoid crowds and traffic.
  • Travel Early or Late in the Day: Flights that leave early in the day are on-time more often. And avoid heavier traffic on the highways by traveling by car through the night.

Busy holiday travel is much easier to cope with if it is expected and planned for accordingly. While the hectic crowds and stress may not be completely avoided, one can definitely overcome the challenges by considering these tips when planning travel. Happy Holidays from SERVPRO of Cincinnati East!

Keep Fido Safe During the Holidays!

11/28/2016 (Permalink)

The holidays can be a wonderful time of year…Time spent with family and friends, enjoying festive parties, food, decorations and gifts. But an emergency trip to the vet with a sick pet is a sure way to put a damper on your holiday celebrations. According to realsimple.com, there are several common holiday items that can be harmful to your pets.

6 Holiday Hazards to Pets:

  1. Turkey Bones: Resist those cute, pleading eyes! Turkey bones can splinter and puncture internal organs!
  2. Sugar-Free Baked Goods: Artificial sweeteners can cause the blood pressure of animals to drop to dangerously low levels!
  3. Chocolate: Chocolate is very dangerous to dogs and can cause agitation, intestinal issues, high heart rate, seizures and even death.
  4. Holiday Plants: Mistletoe and holly can be toxic if ingested by animals.
  5. Tinsel and Ribbons: If swallowed, these can cause intestinal obstruction.
  6. Hustle and Bustle: Pets feel anxiety too! Constant visitors and activity can be confusing and stressful for your pet. Provide a quiet space for your pet to relax if showing signs of anxiety.

So when enjoying your holiday celebrations this season, be sure to keep in mind the safety of your four legged friends! Take precautions and protect your pet from unnecessary holiday hazards!

Happy Holidays from SERVPRO of Cincinnati East!

Cherish the Little Pleasures of Life

11/11/2016 (Permalink)

A Day of Thanks

What does it mean to be thankful? Around this time of the year, people reflect on what they are grateful for. They think about the people in their lives and the things they have. They come together with loved ones and enjoy a meal together. Some families might have the tradition for each family member to share one thing that they are thankful for. What will you say this year when it is your turn to share?

Many will share the old clichés like, “I am thankful for my family.” Or, “I am thankful for my friends, home, pets, food, etc….” Of course these are all very important to be thankful for…probably the most important! But did you ever stop to think about those random little things in your daily life that make life just a little more pleasant?

10 Simple Things to be Thankful For in a Day

  1. Snooze button on the alarm clock
  2. Hair dryer, hairbrush, toothbrush
  3. No line at the drive-thru
  4. Password auto-fill option
  5. Coffee
  6. Light traffic
  7. Garage door opener
  8. Dishwasher
  9. TV remote control
  10. Blankets, pillows, socks and slippers

How about adding a little creativity to this year’s “What are you thankful for?” conversation…This year take a moment to think about and appreciate the little things too, the things that we have every day and don’t even really realize. These are just a few examples…What can you add to this list?

Happy Thanksgiving from SERVPRO of Cincinnati East!

Honor Our Veterans on November 11th

11/4/2016 (Permalink)

Veterans Day is November 11th and it is a day set aside to honor all American veterans, both living and dead, who have dedicated themselves to the loyal service of our great country. It is a time to give thanks to the American veterans and show them appreciation for the great sacrifices that they have made in their lives to preserve the freedom of our country.

Because it is a federal holiday, some American workers and students will have the privilege of enjoying the holiday free from work or school. On this special day, how nice would it be if every veteran could receive even a small gesture that shows they are appreciated? Even the simplest act can mean so much!

There are many ways to show appreciation to veterans on this day. One of the most meaningful activities that people can do is to send notes or cards to hospitalized veterans or veterans living in retirement homes. And a brief, in person visit could be even better! Ask a veteran about his service…Sometimes just lending an attentive ear is enough to show appreciation. Other simple ways to honor a veteran on November 11th include attending a Veterans Day event, flying the American flag, or donating to an organization that directly helps veterans in need.

So this year, on November 11th, remember and appreciate those who have sacrificed to serve our country. Take just a moment to thank a veteran!

SERVPRO of Cincinnati East Volunteers to Help Hurricane Matthew Victims

10/18/2016 (Permalink)

Hurricane Matthew pounded the Southeast coast leaving a trail of devastation and destruction. The storm brought strong winds, as much as 15 inches of rain and powerful storm surges to some areas. Many homes and businesses were left without power and sustained severe damage due to the high winds and flooding.


Many people’s lives were disrupted and SERVPRO of Cincinnati East is making every effort to help those in need. As part of the national SERVPRO Disaster Recovery Team, our crews have mobilized and are currently onsite in South Carolina to help provide disaster relief to affected families and businesses in the area.


The employees of SERVPRO of Cincinnati East are also working locally to provide hurricane disaster relief. On Saturday, October 15th, as part of the Contractor Connection Global Day of Service, a team of our SERVPRO employees and their families were honored to volunteer at Matthew 25: Ministries in Blue Ash, Ohio. Matthew 25: Ministries aids disaster victims and the poor by collecting, processing and shipping goods to them. To start the day, the SERVPRO group took part in a very informative tour and learned about the mission of Matthew 25: Ministries, what they do, and who benefits from their service. The SERVPRO group then contributed to the cause by unpacking and preparing items for shipment to those affected by Hurricane Matthew. It was a very satisfying experience for our SERVPRO employees to be part of such a wonderful cause!

As the Fall Season Arrives...It's Time to Clean the Gutters!

9/15/2016 (Permalink)

As we are gearing up for the fall season, now is the time to check those gutters!

Gutters play a significant role in preventing water damage to homes. Their purpose is to channel rainwater to the downspouts and away from the home, protecting roofs, walls, and foundations of homes. To keep gutters working properly, it is important to make sure that gutters are cleaned regularly so that water can flow freely to the downspouts and away from the home.

Clogged gutters can cause many issues for a homeowner. Water that is blocked by the debris in gutters will find the path of least resistance when it tries to drain. This often means it will find its way into the walls and ceilings of the home causing interior damage.

In winter months, if water overflowing from the gutters pools around the foundation of the home, it can freeze with the colder temperatures. When it freezes, it expands. This can cause foundation cracks that then lead to flooded basements and crawl spaces. Also in the winter months, water that is blocked in clogged gutters can freeze and cause pressure on the roof. This can lead to damage to the roof and water leaking into the home.

The weight of the rain-soaked debris in gutters can also lead to damage. When the debris absorbs the water, it becomes extremely heavy and places a great amount of stress on the gutters and their brackets. This additional weight can cause the gutters to fall from the home which leads to costly repairs.

Water overflowing from the gutters can damage the paint and siding on a home. Additionally, if the water gets behind the siding and inside of a wall, the wood becomes wet and can rot. This can go unseen behind the siding until it is too late.

Obviously, failing to clean gutters regularly can be a very costly mistake! It is one of the most important tasks of a homeowner and, if done on a regular basis, can prevent many homeowner headaches!

An ABC Lesson from SERVPRO of Cincinnati East

8/19/2016 (Permalink)

It's Back-to-School time. And with the spirit of the back-to-school season, SERVPRO of Cincinnati East would like to offer the following lesson on the ABC’s of SERVPRO…


A - Air: SERVPRO of Cincinnati East inspects heating, ventilation and air conditioning units (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.


B – Biohazard: Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Cincinnati East is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.


C - Commercial Services: Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Cincinnati East has the resources and expertise to give you excellent results while minimizing the disruption to your clients. 


D - Disaster Recovery: The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you.


E – Equipment: In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Cincinnati East professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.


F - Fire Damage: SERVPRO of Cincinnati East has the specialized fire and water damage cleanup and restoration training and experience to quickly restore your home to pre-fire condition. We also have specific training and equipment for odor removal and deep cleaning of upholstery and carpet.  


G – Guidelines: As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry. 


H - Highly Trained: In addition to training at the regional level, SERVPRO developed the National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry employees.


I - Insurance Services: SERVPRO strives to maximize the satisfaction of insurance companies and customers by developing and managing business-to-business relationships within the insurance industry.


J – Job: No job is too large for SERVPRO to handle. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster. 


K – Knowledge: SERVPRO professionals are equipped with the knowledge to restore your property. SERVPRO Franchise Professionals are highly trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certification.


L – Local: SERVPRO of Cincinnati East is a locally owned and operated business. We live and work in this community too, so we are close by and ready to respond immediately when you need cleaning or restoration services.  


M – Mold: Any home or commercial property can quickly become infested with mold if a source of water is present. And mold can spread throughout a property in as little as 48 hours. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation. 


N - National Network: SERVPRO of Cincinnati East is part of a national network of over 1,650 Franchises, which allows us to respond quicker with more resources.  


O - Odor Removal: As experts in deodorization, SERVPRO of Cincinnati East Professionals are trained to identify and eliminate offensive odors.


P - Property Restoration: Restoring property is the first priority of SERVPRO of Cincinnati East. Customers appreciate the immediate response and should know that everything is being done to limit the damage. 


Q - Quick Response: In many cleaning and restoration situations, immediate action is needed. SERVPRO of Cincinnati East provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.


R - Restore First: SERVPRO of Cincinnati East Professionals clean and restore property using specialized equipment and cleaning techniques. Their “restore first” mentality reduces interruption and gets customers back to their life.


S - Storm Damage: Storms occur with little warning and can be devastating. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.


T – Trusted: SERVPRO is a Trusted Leader in the industry with over 1,650 Franchises. 


U - Upholstery Cleaning: Upholstery and carpet materials vary dramatically. The SERVPRO System offers a number of cleaning options to match any type of upholstery or carpet.


V – Vandalism: SERVPRO of Cincinnati East will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. 


W – Water Removal: Professionals at SERVPRO of Cincinnati East are water removal and cleanup specialists and are ready to help when flooding or water leaks cause water damage. Crews quickly dry the property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure the property is dry and the job is done right. 


X – eXtraction: Water extraction removes the majority of the water from the home or property. By performing a thorough water extraction, SERVPRO Franchise Professionals help reduce the drying time which helps to prevent mold and secondary water damage. 


Y - Your Peace of Mind: The goal of SERVPRO of Cincinnati East is to restore both the customer’s property and their peace of mind through timely mitigation.


Z – oZone: SERVPRO of Cincinnati East uses commercial grade ozone machines to eliminate odors in spaces. Ozone machines efficiently and effectively break down organic matter, killing the odor at its source.

SERVPRO of Cincinnati East Employees Enjoy Appreciation Cook-Out

8/8/2016 (Permalink)

The mission of SERVPRO of Cincinnati East is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. We want to provide the best service possible to our customers and we believe that having excellent employee morale in the workplace will lead to better teamwork and better production. This, in turn, will result in jobs well done and customer satisfaction!

In order to show our appreciation to our great employees and continue to build employee morale, SERVPRO of Cincinnati East most recently held an employee appreciation cook-out. Our employees enjoyed a fantastic lunch of grilled burgers, hot dogs and a variety of side dishes and desserts. The casual setting of the cook-out allowed our employees to gather together, chat and build personal bonds. 

SERVPRO of Cincinnati East appreciates the dedication, commitment, and hard work of all our employees. Our success would not be possible without them!

SERVPRO OF CINCINNATI EAST OFFERS CONTINUING EDUCATION COURSE 7/27/16

7/7/2016 (Permalink)

SERVPRO of Cincinnati East is offering  a free continuing education insurance credit course entitled, “Understanding the Restoration Industry: Property Fire Damage Restoration.” The course will be held at our Northwest Cincinnati location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on July 27th, 2016 from 8:30am to 12:30pm with registration beginning at 8:00am.


This course has been designed to teach and explain the special procedures used by professionals in mitigating and restoring fire damage claims. The purpose of the course is to provide insurance professionals a better understanding of what the insured is going through when they experience a fire damage situation as well as what is involved with the work performed by the mitigation vendor at fire damage work sites. Those in attendance will learn emergency tips which can drastically reduce the cost of the claim if performed in a timely manner.


For reservations or more information, contact SERVPRO of Northwest Cincinnati at 513-541-3200.


Course Number: 43375-OH, C34588-KY, 28814-IN

Have a Ball on Vacation & Protect Your Home While Away!

6/13/2016 (Permalink)

With summer in full swing now, many families are excitedly planning summer get-aways, hoping for a stress-free vacation to relax and enjoy their time away from the hustle and bustle of everyday life.  In order to fully relax, it is important to have peace of mind that your home will be safe while you are away.  Water damage is one of the most common types of damage to homes. And what a nightmare it would be to return from a relaxing vacation only to find that your home has suffered major water damage! If a pipe leaks or bursts while you are away on vacation, water can destroy carpets, furniture and more, which can be very expensive. SERVPRO of Cincinnati East would like to share some steps that you can take to help protect your home from water damage while you are out of town.

  • Check your home for leaks before you leave. Be sure to look at the pipes under all sinks and inspect the water heater as well. Don’t forget to inspect the hoses that connect to major appliances such as the washing machine, dishwasher, and refrigerator to ensure that there are no kinks or damaged hoses.

  • Check the exterior of your home for potential causes of water leaks. Inspect the roof and make sure there are no loose or damaged shingles. Check the downspouts and gutters and clear any blockages. Make sure window seals are in good condition and repair if needed.

  • Examine your sump pump and check that it is in good working condition. Install a battery-powered backup source in case there is a power outage while you are away.

  • Ask someone you trust to check your home periodically while you are gone. Make sure this person knows where the water main shut off valve is located just in case a pipe does leak or bursts.

Leaking pipes and appliances and damage caused by storms cause millions of dollars worth of damage every year. In the event that a water disaster does occur while you are away, SERVPRO of Cincinnati East has the expertise to help restore your home.  But prevention is key when planning to be away for any length of time. So before leaving your home, be sure to take precautions to avoid returning home to a big expensive mess!

HAPPY MEMORIAL DAY FROM SERVPRO of CINCINNATI EAST

5/20/2016 (Permalink)

Memorial Day is a day of remembrance for those who have died in service of the United States of America. It is a very important holiday, established to give us a time to honor and remember the men and women who have sacrificed their lives by serving our country.

Many people consider Memorial Day to be the unofficial start of the summer season. And with the summer season, comes family picnics and outdoor grilling. According to the U.S. Fire Administration, grill fires cause an estimated $37 million in property loss each year. Patios, terraces, screened-in porches and courtyards are leading home locations for grill fires.

SERVPRO of Cincinnati East would like to share the following grilling safety tips to help prevent outdoor cooking fire damage in our Cincinnati East neighborhoods of Anderson, Hyde Park, Milford, Batavia, Williamsburg, New Richmond, and other surrounding communities.

  • Only use grills outdoors

  • Keep grills away from siding and deck railings.

  • Clean grills often and remove grease or fat build-up.

  • Make sure the gas grill lid is open before lighting.

  • Always have a three foot safe-zone around grills.

  • Dispose of coals after they have cooled in a metal can.

  • Never leave grills unattended.

Knowing and following even a few fire safety grilling tips can help everyone have a safer and happier summer. In the event that you experience a grilling mishap and have a fire damage situation at your Cincinnati East home, give us a call for quick, professional help.

For fire damage repair and restoration in the local communities of Anderson, Milford, Cincinnati, Hyde Park, Batavia, Amelia, Bethel, Williamsburg, Pleasant Plain, and New Richmond…Call SERVPRO of Cincinnati East – (513) 575-4113

SERVPRO of Cincinnati East Supports Alzheimer’s Association

5/12/2016 (Permalink)

Alzheimer’s is a disease that attacks the brain and is the most common form of dementia. According to the Alzheimer’s Association, more than 5 million Americans are living with the disease and 1 in 3 seniors dies with Alzheimer’s or another form of dementia. The number of Americans living with Alzheimer’s disease is growing rapidly and by mid-century, someone in the United States will develop the disease every 33 seconds.

The Alzheimer Association is a non-profit health organization which focuses on care, support, and research for Alzheimer’s disease. The mission of the association is to eliminate Alzheimer’s disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health.

SERVPRO of Cincinnati East recognizes the impact Alzheimer’s disease can have on families, communities, and the healthcare system and is a proud supporter of the Alzheimer’s Association. By donating to the Alzheimer’s Association - Greater Cincinnati Chapter, SERVPRO of Cincinnati East hopes to further the Association’s mission and provide support for those living with and affected by the disease.

What Should You Do If You Have A Mold Problem?

5/6/2016 (Permalink)

Molds are fungi that can be found both indoors and outdoors and grow best in warm, damp, and humid conditions. According to the Centers for Disease Control and Prevention (CDC), mold can cause health effects in people with mold sensitivity.

When water invades your property, mold growth can begin in as little as 48 hours. A strong, musty odor may indicate hidden mold behind drywall or under carpeting. If you suspect that you have a mold problem in your home or business, stay out of the affected area, turn off the HVAC system and fans, and contact SERVPRO of Cincinnati East for mold remediation services. SERVPRO of Cincinnati East has the training, equipment, and expertise to handle the situation effectively and in a timely manner.

For more information: http://www.SERVPROcincinnatieast.com/mold-remediation

SERVPRO & RED CROSS PARTNER TO PROMOTE HOME FIRE PREPAREDNESS

5/5/2016 (Permalink)

Since March of 2013, SERVPRO has been a national sponsor of the American Red Cross and their Ready Rating Program. This program is a free, web-based program designed to help businesses, organizations, and schools become better prepared for emergencies.


We are happy to announce that in January 2016, SERVPRO renewed our commitment to the American Red Cross. The strategy is now focusing more on their Home Fire Preparedness Campaign by supporting Disaster Responders.


The goal of this campaign is to reduce home fire deaths and injuries across the country. Our support of Disaster Responders enables them to assist affected families quickly by providing trained volunteers, supplies, emergency response vehicles, and resources to transform community sites into shelters.


SERVPRO of Cincinnati East is proud to support the American Red Cross to ensure that families and communities are prepared for disasters...especially home fires. Our goal is to build awareness about steps families can take to be prepared in their own homes.

NO DISASTER IS TOO BIG FOR SERVPRO'S DISASTER RECOVERY TEAM

5/3/2016 (Permalink)

Tornadoes, Hurricanes, Blizzards or Floods – NO DISASTER IS TOO BIG!

Need help fast in a storm situation? SERVPRO of Cincinnati East has answered the call! The SERVPRO Disaster Recovery Team is a network of strategically positioned storm teams on standby, ready to act when disaster strikes. The Disaster Recovery Team is available 24 hours a day, 365 days a year, always prepared for the unpredictable. When localized storms overwhelm the local restoration companies, SERVPRO’s Disaster Recovery Team is there to help manage the workload. SERVPRO has mobilization teams across the country to travel as needed to support recovery after large storm events. With mobilized local command centers, management, crews, equipment and more than 1,650 franchises nationwide, the SERVPRO Franchise System has the ability and the manpower to relocate where needed and help make it “Like it never even happened.” 

Restoring Stain Resistence with Professional Carpet Cleaning

5/2/2016 (Permalink)

Many believe that once carpets are professionally cleaned, they tend to get dirty faster. Why is this? It seems that it takes a couple of years before new carpets need cleaning, but why, after the professional cleaning, do the carpets look dirty in a much shorter time? Are professional cleaners causing a premature need for cleaning with the hopes of boosting business?

Absolutely not! In reality, the manufacturer treats new carpet with soil-resistant carpet protector, which allows the carpet to go much longer between cleanings. After about two years, the protector significantly wears off in the areas of daily use. These areas then accumulate soil much faster, as if they have never been treated with the protector.

So what is the solution? Professional carpet cleaners do not cause carpets to soil faster by cleaning them, but they can definitely prevent it! It is simple. If the cleaner restores the soil-resistant carpet protector in those high traffic areas, the carpet will go much longer before the next need for cleaning. Professional cleaners are able to reapply this protector and significantly restore the soil-resistance of the carpet. Reapplication of the soil-resistant carpet protector at the time of cleaning is paramount to getting that cleaning to last longer.

Smoke Detectors & Escape Plans Help Save Lives!

4/29/2016 (Permalink)

According to redcross.org, 60% of house fire deaths occur in homes with no working smoke alarms. In the event of a home fire, working smoke alarms in conjunction with a practiced fire escape plan can save lives by allowing families to escape quickly and safely in an emergency situation.

The following are tips regarding the installation and maintenance of smoke detectors:

  • Install smoke detectors on every level of the home.

  • Smoke alarms should be installed away from the kitchen and at least 10 feet from a cooking appliance to avoid false alarms.

  • Smoke alarms should be tested at least once a month.

  • Batteries should be replaced in all smoke alarms at least once a year.

  • All smoke alarms should be replaced after 10 years.

In addition to working smoke alarms, a family escape plan is also important to home fire safety and everyone in the household should be involved in the planning process. The following are guidelines when creating a home fire escape plan:

  • Make sure that all family members know two ways to escape from each room of the home.

  • Have a designated meeting place outside for all family members in the event of a fire.

  • Practice the escape plan at least twice a year and at different times of the day.

  • Practice waking up to smoke alarms, low crawling, and meeting outside.

While home fires can be terrifying, working smoke alarms in addition to a practiced escape plan play a vital role in reducing fire deaths.

Severe Weather Safety Tips

4/29/2016 (Permalink)

With the spring season comes lush green lawns, colorful flowering trees and warmer sunny days. However, spring can also be the prime season for severe weather. According to the American Red Cross, there are steps that can be taken to help ensure your safety if dangerous weather is predicted in your community.

Tornadoes often occur during the spring season between the hours of 3:00 and 9:00pm. The following are a few safety steps that can be taken to be ready if a tornado warning is issued is your area:

  • Know your community’s warning system

  • Pick a safe room in your home for your family to meet if a tornado is headed your way. This room should be a basement, storm cellar, or interior room on the lowest floor and should have no windows.

  • Prepare your lawn for strong winds by removing damaged limbs from trees and securing lawn furniture, trash cans, hanging plants, etc.

Thunderstorms are also common in the afternoon and evening hours in the spring and can produce very dangerous lightning. A few thunderstorm safety tips recommended by the American Red Cross are:

  • Where there is thunder, there is lightning! If thunder can be heard, then you are close enough to be in danger of lightning strikes. Go indoors!

  • Postpone any outdoor activities, such as sporting events and picnics until the storm passes. It is possible to get struck by lightning even if it is not raining.

  • Take shelter in a building or vehicle with windows closed and stay clear of the windows.

  • Do not shower or bathe during a thunderstorm.

Spring can also be the time of year for flooding. Flash floods occur suddenly when water rises rapidly along a stream or low-lying area. Below are some safety steps recommended in the event of flooding:

  • Be prepared to evacuate and head for higher ground.

  • Stay away from floodwaters.

  • Do not drive on flooded streets.

  • Be especially cautious at night when it is more difficult to recognize flood danger.

While severe weather can be frightening, you can help ensure your safety and the safety of the ones you love, by being prepared and taking precautions.

Sometimes Its Better To Restore Than Replace

4/27/2016 (Permalink)

Regardless of the size, a fire in one room can damage belongings throughout an entire home. Personal belongings are treasures of life representing hard work and accomplishment. Photographs, books and other life momentos have a value that cannot be measured. When confronted with a fire loss, we at SERVPRO of Cincinnati East understand the concerns about losing such treasures and about the expense of trying to replace them. Typically, restoring an item will save money versus replacing the item and, at the same time, relieve concerns of losing the priceless treasure.

So, if faced with a fire situation, follow these tips to increase chances of successful restoration:

1.      Limit movement to prevent further damage.

2.      Place clean towels or old linens on carpeted traffic areas to prevent more soiling.

3.      Do not attempt to wash any walls or painted surfaces without first contacting SERVPRO of Cincinnati East.

4.      Do not attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of Cincinnati East.

Let the professionals do the work.

Water Damage - THE STEPS TO RESTORATION

4/26/2016 (Permalink)

When presented with a water damage situation, after contacting SERVPRO of Cincinnati East, here is what can be expected:

ONE HOUR: Within one hour from notice of loss, our SERVPRO professional will contact to arrange for service. Help is on the way!

FOUR HOURS: Within four hours from notice of loss, our SERVPRO professional will be on-site to start mitigation services. Quick response is the key to reducing damage and saving money!

DETAILED EXPLANATION: Our trained, uniformed, and equipped SERVPRO professional will walk through the step-by-step job process, explaining what to expect.

PRETESTING: Our SERVPRO professional will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal summary of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

CLEANING & RESTORATION: Our SERVPRO professionals will work neatly and efficiently to regain control of the property when a damaging event has taken over. They will use state of the art restoration techniques to ensure that the property is taken care of right the first time.

FINAL WALK THROUGH: After the work has been completed, a final walk through will be conducted to ensure complete customer satisfaction.

EXCEPTIONAL EQUIPMENT FOR DRYING AND RESTORATION

4/26/2016 (Permalink)

In the event of water damage, expert knowledge and state of the art equipment are paramount for effective drying and restoration. Trained SERVPRO of Cincinnati East professionals use exceptional equipment and expertise to first create an environment favorable for drying and then to extract and eliminate moisture from the structure.

Detection Equipment is used to locate areas affected by water, define the extent to which the structure and contents have absorbed moisture, and verify that the environment has been dried thoroughly. Moisture sensors, moisture meters and thermohygrometers are all used by SERVPRO professionals in the drying process.  Moisture sensors detect moisture in carpets, baseboards and walls. Moisture meters determine the actual moisture content of various materials and provide readings that enable SERVPRO professionals to monitor the drying process. And thermohygrometers measure temperature and relative humidity which aides SERVPRO professionals in creating the proper atmosphere for more efficient drying.

Extraction Equipment is used to actually remove the water and moisture from the affected area. SERVPRO professionals use extractors, either portable or truck-mounted, to clean carpets and upholstery and to remove water from floors.

Air Movers are used to enhance evaporation at the surface level, thus reducing drying time. As airflow at the surface level increases, the moisture in the air increases. This moisture is then eliminated with the use of dehumidification equipment.

SERVPRO professionals use two types of dehumidifiers: refrigerant dehumidifiers and desiccant dehumidifiers. Refrigerant dehumidifiers work similarly to air conditioners and desiccant dehumidifiers use chemicals that absorb moisture from the air.

And finally, Deodorization Equipment is used to neutralize odors. SERVPRO professionals use either Ultra Low Volume Foggers or Thermal Foggers to eliminate odors caused by the water intrusion and restore the area to its original condition.

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